Risk Systems Support Specialist

2 weeks ago


Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

Job Overview

Citibank Europe PLC is seeking a skilled and motivated Risk Systems Support Specialist to join our team. This role will provide critical support for users of Citi Risk Applications, utilizing a good understanding of application concepts and basic knowledge of other technical areas.

Key Responsibilities

  • Provide timely and effective support by answering queries as they come across the helpdesk via email or phone.
  • Determine and advise on the cause of problems that affect day-to-day functionality of systems, where possible propose creative solutions or workarounds.
  • Collaborate with technology partners to resolve issues and prevent recurrence of database and user problems.
  • Ensure high-quality responses to enquiries and escalate unresolved queries related to data integrity issues and data requests.
  • Develop and maintain a comprehensive knowledge base, including documentation of new tips and best practices.
  • Work closely with regional support teams to share knowledge and transfer best practices.

Requirements

To be successful in this role, you will need:

  • 3-5 years of experience in customer service, business support, preferably in the Risk or Operations area.
  • Business knowledge and understanding of financial markets and products.
  • Strong affinity for IT systems and problem-solving skills.
  • Familiarity with SQL and Unix for data analysis.
  • Excellent communication and interpersonal skills.
  • Fluency in English.

What We Offer

In return, we offer:

  • A competitive salary range of €45,000 - €65,000 per annum (dependent on experience).
  • A hybrid working model with up to 2 days of remote work per week.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including private medical care, life insurance, pension plan contribution, employee assistance program, and more.


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