Retention & Lifecycle Marketer (SaaS / Intercom / Remote)

5 days ago

Prague, Czech Republic OnHires Full time

📍 Locations: Europe, UK, Eastern Europe, Israel, Canada (EST), Dubai 📄 Contract-based via Deel.com or Wise 💼 Full-time, remote 👤 Our client: Instantly.ai — a fast-scaling SaaS company (25K+ trials/month) with a product-led growth (PLG) modelWe’re helping Instantly.ai hire a hands-on Retention & Lifecycle Marketer to drive meaningful increases in user conversion and retention. You’ll own onboarding, email automation, in-app flows, and re-engagement strategies across a high-volume SaaS product. This is a critical, high-impact role reporting directly to the founding team.🚀 What You'll Do: Design and optimize onboarding journeys in Intercom to move users from trial to activation. Build and manage email automation campaigns for onboarding, retention, and winback — working with tools like Intercom, ActiveCampaign, Mailchimp, and Klaviyo. Run in-app campaigns: popups, tooltips, nudges, and upsell flows. Develop lifecycle segmentation strategies across a contact base of ~80,000 users. Improve the trial-to-paid conversion rate from 25% to 30–35%. Analyze campaign performance and user behavior to optimize KPIs: activation, retention, expansion. Collaborate closely with the Product, Growth, and CS teams to align messaging and strategy. 🧰 Stack You’ll Work With: Intercom (must-have) ActiveCampaign, ConvertKit, Mailchimp, Klaviyo Mixpanel, Amplitude (or similar analytics tools) Segment (or similar CDPs) A/B testing: PostHog, Google Optimize ✅ You’re a Fit If You: Have hands-on experience with lifecycle marketing in SaaS / PLG companies. Know Intercom inside and out — campaign logic, automation, segmentation. Can fully own the lifecycle journey: from planning to execution. Think in funnels, triggers, retention metrics, and copy that converts. Are comfortable working independently and cross-functionally with Product, Marketing, and Founders. Bonus: You've scaled retention and monetization at similar trial-driven SaaS products. 🎯 Reporting & Process: You’ll report directly to the founders or the Senior Marketing Manager. Interview process includes video pre-screen (recorded with key questions), a short test task (e.g., creating a sample email flow), and 1–2 interviews with the founders. Reference checks will be conducted after the interview stage. This is a remote, contract-based role with flexible location, full ownership, and a direct impact on product growth and retention.

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