Technical Customer Success Manager
2 weeks ago
Twisto Payments is transforming the way people pay – quickly, easily, and worry-free. Join us and help build fintech innovations that simplify everyday life for our customers and drive growth for our partners. We started as a team of 7, and now we provide our services in 3 European countries. And we’re just getting started
Role responsibilities:As a Technical Customer Success Manager, you will be a key partner for our customers and partners in technical matters. Your responsibilities will include, among other things:
- Act as the first point of contact for partners on technical topics, helping them integrate and optimise our solutions.
- Support onboarding and implementation processes, including API integrations, basic data migrations, and platform customisations.
- Troubleshoot and escalate technical issues when necessary, collaborating with engineering and support teams.
- Help partners understand and use key features of our solutions.
- Engage with partners regularly to assess their needs and offer tailored solutions.
- Monitor product usage to identify areas for improvement.
- Create clear, easy-to-understand documentation and guides
- Assist partners in addressing common technical challenges.
- Identify potential issues early and propose proactive solutions.
- Work efficiently to resolve escalations with the support of internal teams.
- Collaborate with product development teams to prioritize feature requests and bug fixes based on customer feedback.
- min. 2 years of experience in a technical support, customer success, or related role.
- An ability to gasp customers’ needs and suggest timely solutions
- Basic understanding of REST API (API documentation, HTTP methods).
- Familiarity with tools such as JIRA, Confluence, Slack.
- Experience with SQL and basic data analytic.
- Excellent communication skills to convey technical information clearly to clients
- Strong problem-solving, ability to manage multiple priorities
- Fluency in Czech; and English (B2 level).
- Opportunity to work closely with cutting-edge technologies and solutions, enhancing both technical and customer-facing expertise.
- Contribute to product development by acting as the voice of the customer and collaborating with engineering teams.
- Informal and pleasant atmosphere - we all know each other, we do not fancy formalities, we are open, agile & dynamic team.
- Promoting a healthy lifestyle - we offer MultiSport card, health care, fruit daily in the office, team events, five+ weeks of vacation and lot more.
- Work location - Prague or Warsaw
- Last but not least, great opportunity to be part of Twisto expansion in Europe & beyond
Benefity
- Práce z domova
- Dovolená navíc
- Firemní akce
- Pružná pracovní doba
- Příspěvek na sport
- Příspěvek na stravování
- Příspěvek na volný čas
- Přátelské prostředí
- Občerstvení na pracovišti
- Dog-friendly office
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