Technical Customer Success Manager

2 weeks ago


Prague, Czech Republic Twisto payments a.s. Full time
O nás

Twisto Payments is transforming the way people pay – quickly, easily, and worry-free. Join us and help build fintech innovations that simplify everyday life for our customers and drive growth for our partners. We started as a team of 7, and now we provide our services in 3 European countries. And we’re just getting started

Role responsibilities:

As a Technical Customer Success Manager, you will be a key partner for our customers and partners in technical matters. Your responsibilities will include, among other things:

  • Act as the first point of contact for partners on technical topics, helping them integrate and optimise our solutions.
  • Support onboarding and implementation processes, including API integrations, basic data migrations, and platform customisations.
  • Troubleshoot and escalate technical issues when necessary, collaborating with engineering and support teams.
  • Help partners understand and use key features of our solutions.
  • Engage with partners regularly to assess their needs and offer tailored solutions.
  • Monitor product usage to identify areas for improvement.
  • Create clear, easy-to-understand documentation and guides
  • Assist partners in addressing common technical challenges.
  • Identify potential issues early and propose proactive solutions.
  • Work efficiently to resolve escalations with the support of internal teams.
  • Collaborate with product development teams to prioritize feature requests and bug fixes based on customer feedback.
Necessary experience and skills:
  • min. 2 years of experience in a technical support, customer success, or related role.
  • An ability to gasp customers’ needs and suggest timely solutions
  • Basic understanding of REST API (API documentation, HTTP methods).
  • Familiarity with tools such as JIRA, Confluence, Slack.
  • Experience with SQL and basic data analytic.
  • Excellent communication skills to convey technical information clearly to clients
  • Strong problem-solving, ability to manage multiple priorities
  • Fluency in Czech; and English (B2 level).
What Twisto can offer:
  • Opportunity to work closely with cutting-edge technologies and solutions, enhancing both technical and customer-facing expertise.
  • Contribute to product development by acting as the voice of the customer and collaborating with engineering teams.
  • Informal and pleasant atmosphere - we all know each other, we do not fancy formalities, we are open, agile & dynamic team.
  • Promoting a healthy lifestyle - we offer MultiSport card, health care, fruit daily in the office, team events, five+ weeks of vacation and lot more.
  • Work location - Prague or Warsaw
  • Last but not least, great opportunity to be part of Twisto expansion in Europe & beyond

Benefity
  • Práce z domova
  • Dovolená navíc
  • Firemní akce
  • Pružná pracovní doba
  • Příspěvek na sport
  • Příspěvek na stravování
  • Příspěvek na volný čas
  • Přátelské prostředí
  • Občerstvení na pracovišti
  • Dog-friendly office


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