Customer Success Business Development Manager
3 days ago
About Cross Border Talents
We are a leading talent acquisition agency that specializes in connecting top-class sales professionals with exciting job opportunities. Our team is dedicated to helping you grow and nurture a diverse client base in a dynamic, fast-paced environment.
Job Overview:
This role plays a crucial part in enhancing the advertising experience by resolving issues and ensuring client satisfaction. As a Customer Success Business Development Manager, you will engage with advertisers and agencies, providing post-sales support, troubleshooting, and customer service in both Czech and English.
Main Responsibilities:
- Contact new and existing clients daily via telephone, chat, and email to identify sales opportunities and tailor solutions for their business goals.
- Employ consultative sales techniques to effectively serve client objectives.
- Manage a portfolio of small business clients, focusing on revenue growth through prioritized outreach plans based on client needs.
- Research verticals, markets, and industries to understand client business models thoroughly.
- Customize experiences for local advertisers by leveraging knowledge of regional business nuances.
- Provide personalized client recommendations and optimize product adoption to enhance client satisfaction continuously.
- Develop expert knowledge of client advertising solutions (including measurement) and their impact on performance.
- Actively contribute to product enhancement by sharing insights and ideas, championing success stories, and providing feedback on product performance.
- Support SMB clients with pre- and post-sales assistance across all applicable products.
- Become proficient in all our Advertising solutions and effectively communicate their benefits to clients.
- Identify trends, troubleshoot issues, and provide crucial product insights to drive advertisers' business success.
Compensation & Benefits:
We offer a competitive compensation package, including:
- A gross monthly salary of €1,766.14, plus bonuses, food allowance, and private health insurance.
- A room allowance, Christmas and holiday bonuses, and food allowance.
Relocation Package:
We also provide a comprehensive relocation package, which includes:
- Airport pick-up and administrative assistance with registration in Portugal.
- Reimbursement of initial flight expenses within the EU.
- Yearly complimentary two-way flight ticket within the EU.
- Accommodation in company-rented shared apartments with utilities covered.
- Free Portuguese lessons, sports activities, cooking lessons, and more.
Schedule & Location:
This role is based in Lisbon, Portugal, with a schedule of 40 hours per week, Monday to Friday, 8:00 to 17:00, with 2 days off per week.
Hiring Process:
The hiring process involves an application review, language proficiency online tests, and a client interview.
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