IT Technical Support Professional

2 weeks ago

Remote Warsaw, Czech Republic beBeeProfessional Full time €40,000 - €60,000

About Our Company

We are a product IT company focused on technological solutions and B2B services for international clients. We develop innovative projects in the iGaming sector that receive recognition and top ratings in industry rankings.

Our team is actively scaling our projects and dream team, looking for a talented IT Technical Support Professional to strengthen our Service Desk team.

  • We embrace challenges as opportunities to grow;
  • We communicate clearly and concisely, even about complex topics;
  • We value autonomy and avoid outdated approaches – we prioritize freedom of action;
  • We create custom technological solutions from scratch using cloud storage, Kubernetes, and other digital tools;
  • We automate routine tasks to dedicate more time to development and professional growth within the company;
  • We offer a clear career path with Performance Reviews, training, mentoring programs, and opportunities to explore additional technologies;
  • A collaborative team – we work together, relax together, and contribute to community initiatives.

Key Responsibilities:

  1. Full participation in onboarding new employees in Europe (provision of internal access, technical onboarding);
  2. Technical support for company employees (handling tasks through the ticket system, communication via internal messenger);
  3. Technical maintenance of the office, including on-demand support for users within the office;
  4. Remote duty once a month (7 days/nights, communication via duty Telegram, assistance via remote desktop applications);
  5. Assistance with inventory and equipment tracking, procurement, and shipping across Europe;
  6. Sending and receiving equipment for employees, with prior or subsequent setup;
  7. Storing equipment at home for quick configuration and further shipping.

Requirements:

  • Proficiency in operating systems at an advanced level;
  • Familiarity with cloud storage, Kubernetes, and other digital tools;
  • Ability to automate routine tasks and dedicate more time to development and professional growth;
  • Clear communication skills and ability to work independently;
  • Strong problem-solving skills and attention to detail.

Benefits:

  • Clear career path with opportunities for professional growth;
  • Performance Reviews, training, and mentoring programs;
  • Autonomy and flexibility in work arrangements;
  • Collaborative team environment and regular team-building activities;
  • Opportunities to work on diverse projects and technologies.

What We Offer:

We provide a dynamic work environment that encourages innovation, collaboration, and continuous learning. Join us to be part of a talented team and take your career to the next level

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