Community Engagement Specialist

1 day ago


Prague, Hlavní město Praha, Czech Republic Make Full time
Join Our Team as a Community Manager

At Make, we're on a mission to empower our users to succeed. As a Community Manager, you'll play a vital role in growing and nurturing our thriving community of over 23,000 users. Your primary focus will be on overseeing our product community, cultivating a vibrant online environment that promotes engagement, mutual support, and collective knowledge-sharing.

Key Responsibilities:
  • Actively engage with community members, responding to questions, comments, and direct messages to help them learn and navigate our product.
  • Oversee user-generated content and community discussions to ensure a clean, respectful, and engaging environment.
  • Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution to enforce community guidelines and policies.
  • Produce high-quality content in English that helps users better understand our product, including guides, product updates, and inspiring user stories.
  • Collaborate with internal teams to align community initiatives with broader company goals.
  • Analyze community metrics to identify trends and insights, using data to inform decisions and drive continuous improvement.
Requirements:
  • Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
  • At least 2 years of experience in community management or a related field.
  • Excellent written and verbal communication skills in English, with the ability to convey information clearly and maintain a professional tone.
  • Strong ability to understand and address the needs and concerns of our community members.
  • Exceptional focus on maintaining the quality and accuracy of community content and interactions.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • Flexible working hours and remote work options.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We're an equal opportunity employer, committed to creating an inclusive environment and equal opportunity in all aspects of employment. We celebrate diversity and are dedicated to making a positive impact in our community.



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