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Ferry Operations Specialist

2 months ago

Warszawa, Mazovia, Czech Republic C.H. Robinson Full time

About the Role:

C.H. Robinson is seeking a skilled Ferry Operations Specialist to join our team, specializing in ferry operations across the EU.

In this role, you will collaborate closely with ferry providers, building strong relationships and providing support on transportation and invoicing issues. You'll be the primary point of contact for carriers, ensuring smooth operations and compliance with ferries processes.

Key Responsibilities:

  • Analyze transportation routes within our network, resolve issues, and keep all stakeholders informed with clear reporting and documentation.
  • Collaborate with ferry providers, building and maintaining relationships to ensure seamless operations.
  • Support carriers with transportation issues and invoice-related concerns, providing timely and effective solutions.
  • Act as the first point of contact for carriers and perform operational tasks as needed, ensuring legal and internal compliance of the ferry process.

What We Offer:

  • Real opportunities to grow your talent in a fast-moving, global organization.
  • A fun, open, and inclusive workplace that encourages innovative thinking.
  • Possibility to develop your language skills in our multilingual offices.
  • Opportunities for professional growth with access to training platforms like Percipio and GoFluent.
  • Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.
  • Flexible work arrangements to support a healthy work-life balance.

Requirements:

  • 1+ years of experience in customer service and/or administration.
  • Experience handling invoices or other forms of payments.
  • Proficiency in English at C1 level.
  • Strong decision-making and problem-solving skills.
  • Strong understanding of customer service operations.
  • Proven ability to make sound decisions and exercise good judgment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.

Preferred Qualifications:

  • Experience in logistics or supply chain management.
  • Familiarity with transportation.
  • Fluency in Polish.