IT Support Specialist

2 weeks ago


Warszawa, Mazovia, Czech Republic DENTONS BUSINESS SERVICES EMEA Full time
About Us

Dentons Business Services EMEA is the backbone of Dentons, providing operational support to deliver exceptional client service across Europe, the Middle East, and Africa.

Job Overview

We are seeking a skilled IT Support Specialist to join our team. As an essential member of our operations, you will be responsible for providing first-level technical support to our users, troubleshooting hardware and software issues, escalating complex problems, and communicating effectively with internal clients.

Key Responsibilities
  • Maintain IT equipment and supplies in good condition.
  • Provide first-line technical support, addressing user queries related to hardware and software problems.
  • Diagnose and resolve IT issues, escalating complex cases to external vendors or specialists when necessary.
  • Log all IT incidents and Service Requests into our ticketing system.
  • Research and evaluate new IT solutions, making recommendations for improvement.
  • E nsure processes, policies, and best practices are followed.
  • Deliver excellent customer service, enabling users to continue their work efficiently.
Requirements
  • Strong knowledge of operating systems (Windows), Active Directory, Office 365, and other relevant technologies.
  • Familiarity with iOS, macOS, Jira, ServiceNow, BMC, and ITIL principles.
  • Excellent analytical skills and problem-solving abilities.
Benefits

We offer a competitive salary range of $55,000 - $70,000 per annum, depending on experience, along with additional benefits:

  • Training budget to enhance your skills.
  • Sport subscription for a healthy lifestyle.


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