IT Support Specialist
2 weeks ago
Dentons Business Services EMEA is the backbone of Dentons, providing operational support to deliver exceptional client service across Europe, the Middle East, and Africa.
Job OverviewWe are seeking a skilled IT Support Specialist to join our team. As an essential member of our operations, you will be responsible for providing first-level technical support to our users, troubleshooting hardware and software issues, escalating complex problems, and communicating effectively with internal clients.
Key Responsibilities- Maintain IT equipment and supplies in good condition.
- Provide first-line technical support, addressing user queries related to hardware and software problems.
- Diagnose and resolve IT issues, escalating complex cases to external vendors or specialists when necessary.
- Log all IT incidents and Service Requests into our ticketing system.
- Research and evaluate new IT solutions, making recommendations for improvement.
- E nsure processes, policies, and best practices are followed.
- Deliver excellent customer service, enabling users to continue their work efficiently.
- Strong knowledge of operating systems (Windows), Active Directory, Office 365, and other relevant technologies.
- Familiarity with iOS, macOS, Jira, ServiceNow, BMC, and ITIL principles.
- Excellent analytical skills and problem-solving abilities.
We offer a competitive salary range of $55,000 - $70,000 per annum, depending on experience, along with additional benefits:
- Training budget to enhance your skills.
- Sport subscription for a healthy lifestyle.
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