IT Application Management Specialist
6 days ago
As an Application Manager for Business Applications, you will play a pivotal role in enhancing and optimizing critical systems. Your expertise will guide the strategic alignment of application services with business goals, ensuring the smooth operation of systems like Contract Lifecycle Management and Global Service Desk.
Key Responsibilities:- Understand relevant business use cases and procedures related to compliance and legal applications.
- Collaborate with stakeholders to understand business needs, recommend application enhancements, and drive best practices adoption.
- Participate in strategic planning to align application services with business objectives.
- Oversee configuration and maintenance of various business applications, ensuring optimal performance and reliability.
- Provide advanced technical support to end-users, addressing and resolving application-related issues on agreed SLAs.
- Develop and deliver training sessions for end-users, create detailed documentation, and maintain up-to-date knowledge bases.
- Liaise with software vendors for support, updates, and enhancements, ensuring service level agreements are met.
- Implement and enforce security protocols, ensure compliance with relevant regulations, and support regular audits.
- Continuously monitor application performance, identify bottlenecks, and implement improvements to enhance efficiency.
- Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.
- Experience in IT application support, business applications, Integration, SaaS, API Management, user satisfaction, international experience.
- Private healthcare
- Flat structure
- Small teams
- International projects
- Friendly atmosphere
- Multisport events
- Employee referral program
- Remote work subsidy of €500 to start
- International Travel Safety card
- LinkedIn Learning
- Birthday book for employees
- Bike parking
- Free snacks and beverages
- Mobile phone
- Free parking
- In-house trainings
- Modern office
- Startup atmosphere
- Free fruits
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