Customer Service Excellence Manager in Telecommunication

5 days ago


Kraków, Lesser Poland, Czech Republic 7N Sp. z o.o. Full time
About the Role

We are seeking a skilled Junior Customer Service Manager to join our team in the telecommunication industry. This individual will be responsible for supporting senior management in ensuring the quality of services, serving as the primary point of contact for customer-related issues, and identifying opportunities to enhance customer relationships.

Responsibilities
  • Oversee the delivery of high-quality services to customers
  • Serve as the primary point of contact for customer inquiries and issues
  • Proactively identify opportunities to grow customer relationships
About Us

Our company, 7N Sp. z o.o., is a leading provider of professional services with a strong focus on customer satisfaction. We offer a collaborative and dynamic work environment that fosters growth and development.

Benefits
  • Financial transparency with a clear wage model
  • Professional development support, including training subsidies and career guidance
  • Opportunities for advancement and leadership development
  • A comprehensive benefits package, including healthcare, life insurance, and multsport sports package
Requirements
  • Degree-level qualification in business or science
  • At least 2 years of experience in customer-facing roles within the telecom or IT industry
  • Strong knowledge of network, IT services, mobility, voice, and integration solutions and technologies
  • Fluency in English and Polish
  • ITIL certification preferred
What We Offer
  • A dynamic and supportive work environment


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