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Technical Solutions Expert

2 weeks ago

Remote, Czech Republic beBeeAnalytical Full time 2,400 - 3,400
Job Opportunity

We are a fast-growing SaaS platform that enables accounting and tax professionals to run their businesses more efficiently.

Key Responsibilities:
  • Investigate and resolve complex technical issues reported by customers or escalated internally by the support team.
  • Analyze system logs and codebases to identify bugs or platform issues.
  • Support clients with advanced website setup, including custom domains and landing pages.
  • Collaborate with developers to configure integrations and automation workflows.
  • Develop step-by-step troubleshooting guides and improve internal documentation.
  • Participate in cross-functional calls to align on ongoing questions and processes.
  • Proactively identify recurring issues and recommend systemic fixes.

This role requires strong analytical skills, excellent communication skills, and proficiency in HTML, CSS, and web troubleshooting.