Technical Expertise Specialist

5 days ago


Warszawa, Mazovia, Czech Republic Link Group Full time

We are seeking a highly skilled Technical Expertise Specialist to join our team at Link Group. This is a full-time position with a salary of $85,000 - $115,000 per year, depending on experience.

In this role, you will be responsible for providing technical support and assistance to our customers and internal teams. Your primary goal will be to ensure that our products and services meet the highest standards of quality and reliability.

Key Responsibilities:
  • Manage emergency support calls during regular business hours (Monday–Friday).
  • Respond to and resolve product support tickets via Jira Service Desk.
  • Troubleshoot issues, reproduce faults, and work towards effective resolutions.
  • Ensure incoming tickets include all necessary information by communicating with customers.
  • Assist the Development Team by reproducing issues, debugging, and gathering relevant details for smoother handovers.
  • Support customer interactions during technical issue investigations.
  • Contribute to a team-oriented culture by actively engaging with other departments within PacketFront.
  • Create and distribute product licenses to customers.
  • Review and update customer documentation, including user guides, white papers, and release notes.
  • Aid in onboarding new team members and improving internal processes.
  • Develop technical and customer-facing skills through continuous learning.
  • Assist teammates with their tasks and responsibilities to foster team success.

We are looking for someone with a strong background in engineering or a related field, with 3-5 years of experience in a technical support or similar professional role. You should have excellent communication skills, both written and verbal, and be able to explain complex technical concepts to non-technical stakeholders.

Requirements:
  • Degree in Engineering (or related field), or equivalent experience.
  • 3-5 years in a technical support or similar professional role.
  • Prior experience in a customer-facing capacity is essential.
  • Strong communication skills to explain technical matters clearly to both clients and internal teams.
  • General knowledge of Linux systems.
  • Experience in networking and troubleshooting.
  • Scripting experience.
  • Ability to read and understand Java or C.
  • Familiarity with database concepts.
  • Fluency in English (written and spoken).
Benefits:
  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to work on challenging projects and make a real impact.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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