Technical Support Specialist
6 days ago
Welcome to Teleperformance Poland, a leading provider of innovative payment solutions and financial services. We empower businesses and consumers alike to thrive in an increasingly digital world with our commitment to excellence and passion for innovation.
Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in providing exceptional customer experiences through email, chat, and calls related to acquiring or technical products.
Key Responsibilities:- Manage customer inquiries via multiple channels (email, chat, calls) regarding acquiring or technical products.
- Utilize CRM, ERP, and other systems to effectively assist customers.
- Provide technical support for card terminals and self-service portals.
- Perform administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure seamless operations.
- Fluent English language skills (spoken and written).
- Strong communication and teamwork abilities.
- Technical aptitude for reporting IT incidents.
- Service-minded, proactive, and self-driven individual.
- Flexible and result-oriented with a strong focus on quality.
- Knowledge of GDPR, AML, KYC.
- Employment contract with competitive salary.
- Friendly referral program with additional bonuses.
- Hybrid working model allowing 3 days of remote work from Krakow.
- Accommodation provided for training period for those living far from Krakow.
- Private health insurance.
- Sports card subsidy.
- Life insurance.
- Opportunities for growth and development within the company.
- Social events and charity actions.
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