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Leadership Position in PTP Support Center
8 hours ago
The role of the PTP Support Center Senior Manager is crucial to ensuring seamless and efficient P2P processes across Europe.
Key Responsibilities:- Serve as the local Point of Contact for internal and external stakeholders, addressing inquiries related to the P2P process, including invoice payment status, discrepancies, and tool functionality.
- Monitor, optimize, and communicate P2P workflow reports with Business Units (BU) to ensure timely and efficient process execution.
- Evaluate and report non-compliance issues to relevant stakeholders, ensuring adherence to company policies.
- Recruit, lead, and set targets for the team, motivating and providing regular feedback to foster collaboration and continuous improvement.
- Actively contribute to global P2P projects by providing local insights to align with broader global objectives.
- Identify and implement process improvements within the P2P Support Center, enhancing overall performance.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Minimum B2 level of English proficiency.
- Experience in a similar role within SSC/BPO environment.
- Comprehensive understanding of end-to-end processes and systems.
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