IT Service Desk Specialist

3 days ago


Katowice opole Lublin, Czech Republic beBeeCustomerSupport Full time €20,000 - €28,000
Customer Support Representative
About the Role

We are looking for a skilled and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional support to our clients via phone, email, or chat.

As a Customer Support Representative, you will be the first point of contact for our clients, responding to their queries, resolving issues, and ensuring they have a positive experience with our company.

You will work closely with our technical teams to troubleshoot complex problems, provide solutions, and escalate issues when necessary.

Key Responsibilities
  • Respond to client inquiries in a timely and professional manner.
  • Resolve client issues via phone, email, or chat.
  • Collaborate with technical teams to troubleshoot complex problems.
  • Educate clients on product features and benefits.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving skills.
  • Basic IT knowledge.
Benefits
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The chance to make a real difference in people's lives.


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