Expert Service Management Specialist

3 days ago


Katowice Kraków Lublin Opole, Czech Republic beBeeServicemanagement Full time €57,460 - €84,463

Unlock your potential as a Service Management expert with Capgemini. We're seeking an individual with analytical skills, ITIL expertise, and experience in ITSM solutions to join our team.

Job Description
  • Develop and deliver Service Management solutions that meet client expectations.
  • Build relationships with clients by delivering high-quality work and identifying cross-selling opportunities.
  • Carry out discovery processes to understand customer business requirements.
  • Translate customer needs into actionable IT delivery plans.
Requirements

Must-have skills:

  • Analytical skills
  • ITIL certification
  • Experience in ITSM solutions (ServiceNow, BMC Remedy)
  • Knowledge of CMDB and CI Class Manager
  • Facilitation skills

Nice-to-have skills:

  • Experience with ServiceNow products (CSM, ITOM/CMDB)
  • Hands-on experience with deployment, configuration, or administration of ServiceNow platform
Benefits
  • Well-being culture with medical care, private life insurance, and Multisport card
  • Access to training programs with certification opportunities
  • Hybrid working model with flexible working arrangements
  • Continuous feedback and performance discussions
About Us

Capgemini is a global leader in partnering with companies to transform and manage their businesses through technology.



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