Service Delivery Leader for Financial Services

9 hours ago


Kraków, Lesser Poland, Czech Republic Sii Polska Full time

We are seeking a seasoned Service Delivery Leader to oversee the successful delivery of services to one of our key clients in the financial industry.

This role involves managing complex Business-As-Usual (BAU) activities, ensuring operational efficiency and driving high standards in both service delivery and internal processes.

The ideal candidate will excel in leadership, process optimization and stakeholder management, ensuring seamless collaboration between Sii teams and Clients.

The primary responsibilities include:

  • Overseeing the delivery of services to the client, ensuring adherence to timelines, quality standards and client expectations
  • Acting as the primary point of contact for the client, fostering strong relationships and maintaining high satisfaction levels
  • Monitoring project progress, proactively identifying risks and implementing mitigation strategies
  • Driving continuous improvement initiatives to enhance service delivery, operational efficiency and client satisfaction

In addition to these key responsibilities, the Service Delivery Leader will also be responsible for conducting regular meetings with Sii team leaders to ensure alignment on project goals, challenges and deliverables.

We offer a range of benefits to support your career development and well-being, including:

  • Sport subscription
  • Training budget
  • Private healthcare
  • Small teams
  • International projects
  • Free coffee
  • No dress code
  • Modern office
  • Free breakfast


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