Professional Financial Services Specialist with Multilingual Expertise

11 hours ago


Warszawa, Mazovia, Czech Republic XTB Full time
Job Description

We are seeking a highly skilled and multilingual Customer Support Specialist to join our team at XTB.

Company Overview

XTB is an internationally known company with a well-recognized brand, offering a dynamic and multinational environment. Our team is young, professional, and dedicated to delivering excellent customer service.

Responsibilities
  1. Provide exceptional customer service, ensuring high levels of satisfaction through timely issue resolution and effective communication.

  2. Build strong relationships with customers, utilizing negotiation and interpersonal skills to resolve complex issues.

  3. Monitor financial markets and provide explanations related to customer complaints, both written and verbal.

  4. Work closely with the CRM system to verify and complete client data, as well as collaborate with external branches and internal departments.

  5. Translate information from English to Hungarian, ensuring accurate and efficient communication.

Requirements and Qualifications
  • Higher education (IV or V year student) in economics or financial services.

  • Background or experience in economics or financial services is a plus.

  • Previous experience in a customer service role is desirable.

  • Excellent spoken and written Hungarian language skills.

  • Proficiency level in English language.

  • Strong communication, interpersonal, and negotiation skills.

  • Good knowledge of MS Office.

  • Familiarity with financial markets and XTB's core business would be an advantage.

Benefits and Perks
  • Full-time employment agreement.

  • Hybrid work arrangement.

  • Quarterly bonuses.

  • Great learning opportunity in cooperation with multinational units of the company.

  • All required tools and training for success.

  • Young, professional, and dynamic team environment.

  • Modern office space with a startup atmosphere.

  • No dress code policy.

  • Sport subscription.

  • Training budget.

  • Private healthcare.

  • Flat structure.

  • Small teams.

  • International projects.

  • Free coffee and beverages.

  • In-house trainings.

  • Playroom and bike parking facilities.

The ideal candidate will possess excellent communication skills, be proficient in MS Office, and have a strong understanding of financial markets and XTB's core business.



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