
Customer Service Expert for Payments and Cards
2 days ago
We are looking for a German-speaking customer service expert to join our team at Nexi Group & TP in Krakow. As a key member of our PayTech leader, you will be responsible for delivering exceptional customer experiences while working with our clients across Europe.
Company OverviewNexi Group & TP is a European leader in the payments industry. Our mission is to make payments simpler, faster, and more secure. We believe that technology and passion for customer service are the keys to success, and we're looking for someone who shares our vision.
Job DescriptionYou will be working as a customer service representative, handling inquiries and issues related to payments and cards. Your primary responsibility will be to ensure customer satisfaction by providing timely and effective solutions to their problems. You will also work closely with our teams and partners to ensure smooth processes and efficient communication.
- Key Responsibilities:
- Solve problems and follow company rules to ensure customer satisfaction.
- Work with teams and partners to ensure smooth processes.
To succeed in this role, you will need to possess excellent communication skills in both German and English, with a strong understanding of the payment industry. You should be a team player with a positive attitude, willing to learn new things and adapt to changing situations. Additionally, you will need to have basic computer skills and experience with office software, including Office 365.
- Requirements:
- Office 365
- Strong communication skills in German and English
- Understanding of the payment industry
- Positive attitude and willingness to learn
We offer a comprehensive benefits package, including employment contract with salary, friend referral program with additional bonuses, hybrid working arrangement, private health insurance, sports card subsidy, life insurance, and opportunities for growth and development. You will also have access to social events, charity actions, and integration with colleagues.
- Employment Benefits:
- Employment contract with salary: 8400-11500 PLN gross/month (based on experience)
- Friend referral program with additional bonuses
- Hybrid working arrangement (3 days/week in Krakow)
- Private health insurance
- Sports card subsidy
- Life insurance
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