
Customer Service Representative for Payment Solutions
2 days ago
We are seeking a skilled Customer Service Representative to join our team at Teleperformance Poland. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences via email, chat, and calls.
Job DescriptionIn this role, you will be the primary point of contact for customers inquiring about acquiring or technical products. Your expertise will enable you to effectively manage customer relationships, resolve issues promptly, and provide personalized support.
Key Responsibilities:- Handle customer inquiries via multiple channels, including email, chat, and phone calls.
- Utilize CRM and ERP systems to assist customers efficiently and accurately.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer information and resolving invoice-related queries.
- Collaborate with internal and external teams to ensure seamless operations.
To succeed in this role, you must possess strong communication skills, fluency in English (both spoken and written), and proficiency in Danish or Finnish. Additionally, you should have a basic understanding of GDPR, AML, and KYC regulations.
Benefits:We offer a comprehensive benefits package, including:
- A competitive salary range of 6900-10000 PLN gross/month.
- A hybrid working model, allowing you to work from Krakow 3 days per week and remotely from home on other days.
- A one-time accommodation stipend for relocation expenses during the training period.
- Private health insurance, sports card subsidy, life insurance, and access to MyBenefit and Sport subscription programs.
- A dedicated Training budget to support your professional growth.
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