Product Operations Specialist
4 weeks ago
The Product Operations Analyst at Omio plays a crucial role in ensuring the smooth delivery and optimization of our products. This involves troubleshooting and resolving product-related issues and bugs, providing essential technical support and guidance to both the Product and Tech teams, particularly around supply and inventory.
Key responsibilities include:
- Content Management and Operational Support: Ensure the accuracy and relevancy of provider-related information displayed to users and partners, such as fares, classes, and amenities. Regularly update and perform quality assurance on this content to maintain high standards.
- Cross-Functional Coordination: Act as a bridge between different departments, both internal and external, facilitating collaboration and ensuring alignment with the product goals. Ensure effective communication across teams.
- Data Analysis: Gather, analyze, and interpret data to provide insights into metrics, such as conversion rates, and overall product performance. Deliver data-driven recommendations to improve operational efficiency and product offerings.
- Error Monitoring and Reporting: Monitor, track, and analyze booking errors and integration issues. Categorize and report these issues to the responsible teams, ensuring timely resolution and continuous improvement.
- Documentation Updates: Maintain and improve partner-facing documentation, standard operating procedures (SOPs), and knowledge base documents. Ensure all documentation is up-to-date, accessible, and aligned with business and partnership needs.
- Project Management: Manage special projects related to Product Operations and Partnerships. Coordinate with internal teams and external partners to ensure timely and successful project delivery, addressing issues and maintaining schedules.
At Omio, we value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age, or disability. Our team is made up of over 45 nationalities, and we believe that this diversity makes us stronger.
We are committed to providing a safe and inclusive work environment. If you are interested in this role, please apply through our careers page. We look forward to hearing from you.
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