Senior Account Growth Specialist in SaaS B2B Company
2 weeks ago
We are seeking a dynamic and results-driven professional to join our Customer Success Team at Mend.
The ideal candidate is ambitious, resilient, and curious about customers' unique business challenges.
As a Customer Success Manager, you will play a pivotal role in building and maintaining long-lasting relationships with assigned accounts, ensuring customer satisfaction, and maximizing ROI.
Your efforts will directly contribute to driving renewals and identifying new growth opportunities for our solutions.
This is a remote role, operating Monday through Friday, as part of our growing team in Poland.
Key Responsibilities:
- Cultivate and strengthen relationships at all organizational levels within customer accounts.
- Oversee deployment and onboarding processes for assigned customers.
- Gain technical expertise in the company's solutions to better support customer needs.
- Serve as a trusted advisor for customers throughout their lifecycle (Implementation, Adoption, Proficiency, Expansion, and Renewal).
- Collaborate with Solution Architects, Solution Engineering, Product Management, Customer Support, and Sales teams.
- Create, deliver, and manage customer success plans that define key success factors and metrics.
- Drive customer engagement through training and best practices to add ongoing value.
- Track and analyze adoption rates for assigned accounts; align customer goals with their use cases.
- Evaluate customer retention and oversee license renewals.
Requirements:
- Minimum of 4 years experience in a Customer Success role, managing large accounts.
- Native-level English proficiency.
- Experience from a SaaS B2B company - a must-have requirement.
- Proficiency with development environments.
- Strong technical and problem-solving abilities.
- Proven history of delivering substantial value to customers.
- Self-driven, proactive team player with a passion for learning.
- Excellent communication and interpersonal skills.
- Bachelor's degree or higher in a relevant field.
About Us: We are Mend, a fast-growing company dedicated to providing innovative solutions. Our mission is to empower businesses to achieve their full potential by fostering strong customer relationships.
Estimated Salary: €60,000 per annum, depending on experience.
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