Senior Account Growth Specialist in SaaS B2B Company

2 weeks ago


Remote Kraków Warsaw, Czech Republic Mend Full time

We are seeking a dynamic and results-driven professional to join our Customer Success Team at Mend.

The ideal candidate is ambitious, resilient, and curious about customers' unique business challenges.

As a Customer Success Manager, you will play a pivotal role in building and maintaining long-lasting relationships with assigned accounts, ensuring customer satisfaction, and maximizing ROI.

Your efforts will directly contribute to driving renewals and identifying new growth opportunities for our solutions.

This is a remote role, operating Monday through Friday, as part of our growing team in Poland.

Key Responsibilities:

  • Cultivate and strengthen relationships at all organizational levels within customer accounts.
  • Oversee deployment and onboarding processes for assigned customers.
  • Gain technical expertise in the company's solutions to better support customer needs.
  • Serve as a trusted advisor for customers throughout their lifecycle (Implementation, Adoption, Proficiency, Expansion, and Renewal).
  • Collaborate with Solution Architects, Solution Engineering, Product Management, Customer Support, and Sales teams.
  • Create, deliver, and manage customer success plans that define key success factors and metrics.
  • Drive customer engagement through training and best practices to add ongoing value.
  • Track and analyze adoption rates for assigned accounts; align customer goals with their use cases.
  • Evaluate customer retention and oversee license renewals.

Requirements:

  • Minimum of 4 years experience in a Customer Success role, managing large accounts.
  • Native-level English proficiency.
  • Experience from a SaaS B2B company - a must-have requirement.
  • Proficiency with development environments.
  • Strong technical and problem-solving abilities.
  • Proven history of delivering substantial value to customers.
  • Self-driven, proactive team player with a passion for learning.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree or higher in a relevant field.

About Us: We are Mend, a fast-growing company dedicated to providing innovative solutions. Our mission is to empower businesses to achieve their full potential by fostering strong customer relationships.

Estimated Salary: €60,000 per annum, depending on experience.



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