IT Service Management Expert

3 days ago

Katowice Kraków, Czech Republic beBeeExpertise Full time €55,000 - €63,000

Job Title: IT Service Management Expert

", "About the Role:", "

We are seeking a skilled IT Service Management Expert to join our team. This individual will be responsible for managing and improving our IT service management processes, ensuring efficient and effective service delivery.

", "Key Responsibilities:", "
  • ", "
  • Develop, implement, and manage ITIL service management processes to ensure efficient and effective service delivery.", "
  • Monitor and report on service level agreements (SLAs) to ensure compliance and identify areas for improvement.", "
  • Collaborate with internal and external stakeholders to define and agree on service level targets.", "
  • Conduct regular reviews of service performance and implement corrective actions as needed.", "
  • Provide guidance and support to teams on ITIL best practices and service management processes.", "
  • Identify opportunities for process improvements and drive continuous improvement initiatives.", "
  • Ensure that all service management documentation is up-to-date and accurate.", "
  • Prepare and present regular reports on service performance to senior management.", "
", "Requirements:", "
  • ", "
  • ITSM knowledge and experience", "
  • Familiarity with SNOW and other IT service management tools", "
  • Strong understanding of ITIL frameworks and certifications", "
  • Excellent communication and collaboration skills", "
  • Proficiency in MS Excel", "
  • Ability to work in a fast-paced environment and adapt to changing priorities", "
", "What We Offer:", "
  • ", "
  • A dynamic and supportive work environment", "
  • Ongoing training and development opportunities", "
  • A competitive salary and benefits package", "
  • The opportunity to work with a talented team of professionals", "
", "

We are an equal opportunities employer and welcome applications from diverse candidates.

", "

Please submit your application, including your resume and cover letter, to [insert contact information].

"],

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