Team Lead

3 weeks ago


Prague, Hlavní město Praha, Czech Republic Wolt Full time

Job Summary:

We are looking for an experienced Merchant Service Team Lead to join our team at Wolt. The successful candidate will have a strong background in account management, excellent leadership skills, and the ability to drive growth and quality.

About the Role:

  • Hire and train account associates to scale the merchant service team
  • Ensure best-in-class support and document standard operating procedures
  • Analyze support distribution and satisfaction to identify business opportunities
  • Drive our merchant support towards proactive engagement rather than reactive

Responsibilities:

  1. Hire and train account associates to scale the merchant service team
  2. Develop and implement strategies to improve customer satisfaction and support quality
  3. Collaborate with cross-functional teams to drive business growth and innovation

Requirements:

  • 3+ years of experience in account management or a related field
  • Proven track record of success in leading teams and driving growth
  • Excellent communication and leadership skills

What You'll Get:

  • A competitive salary of $80,000 - $110,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work with a dynamic and ambitious team


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