Merchant Services Lead

1 week ago


Prague, Hlavní město Praha, Czech Republic Wolt Full time

Job Description:

We are seeking a highly skilled and motivated Merchant Service Team Lead to join our team at Wolt. As a key player in driving growth and quality, you will be responsible for hiring and training account associates, ensuring best-in-class support, analyzing support distribution and satisfaction, and driving proactive engagement.

About the Role:

  • Hire and train account associates to scale the merchant service team
  • Ensure best-in-class support and document standard operating procedures
  • Analyze support distribution and satisfaction to identify business opportunities
  • Drive our merchant support towards proactive engagement rather than reactive

Requirements:

  • 3+ years of experience in account management or a related field
  • Proven track record of success in leading teams and driving growth
  • Excellent communication and leadership skills

What We Offer:

  • A competitive salary of $80,000 - $110,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work with a dynamic and ambitious team

  • Team Lead

    1 week ago


    Prague, Hlavní město Praha, Czech Republic Wolt Full time

    Job Summary:We are looking for an experienced Merchant Service Team Lead to join our team at Wolt. The successful candidate will have a strong background in account management, excellent leadership skills, and the ability to drive growth and quality.About the Role:Hire and train account associates to scale the merchant service teamEnsure best-in-class...


  • Prague, Hlavní město Praha, Czech Republic Wolt Full time

    Job Description:We are seeking a seasoned Business Development Manager to lead our Merchant Services team in Czechia. This role is ideal for someone with experience in hiring and managing teams, driving growth, and improving quality through project-based work.About Wolt:Wolt is a technology company revolutionizing the way people access food, groceries, and...


  • Prague, Hlavní město Praha, Czech Republic Wolt Full time

    Job Title: Merchant Services LeadAbout the Role:Are you passionate about building a B2B support function for scale and efficiency? Do you have experience hiring and managing a team in a fast-paced startup environment?Job Description:Wolt is a technology company that operates a food delivery platform. We are growing our business in the Czech Republic and are...


  • Prague, Hlavní město Praha, Czech Republic Wolt Full time

    About the Opportunity:We are seeking a highly skilled and motivated Merchant Service Team Lead to join our team at Wolt. As a key player in driving growth and quality, you will be responsible for hiring and training account associates, ensuring best-in-class support, analyzing support distribution and satisfaction, and driving proactive engagement.Key...


  • Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Company Overview:DHL Information Services is a leading provider of digital solutions, committed to delivering exceptional service to its customers. Our team is passionate about innovation and collaboration, working together to create a seamless customer experience.About the Role:We are seeking a highly skilled Senior Test Automation Lead to join our agile...


  • Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    We are DHL Information Services, a leading provider of IT services. We are passionate about delivering excellent service to our customers.As a Principal Architect – Digital Experience Platform, you will oversee the overall platform roadmap, from definition to delivery. You will work closely with other architects to ensure best practices are applied to...

  • DHL IT Technical Lead

    2 weeks ago


    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Join DHL Information Services as a Technical Lead and take on a challenging role that requires technical expertise, leadership skills, and a collaborative mindset. As a member of our DevOps team, you will be responsible for driving technical discussions with stakeholders, applying best engineering practices, and collaborating with the team to deliver...


  • Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    **Job Title:** Technical Lead for Digitalization**Company Overview: DHL Information Services is a global logistics company that is undergoing significant digital transformation. We are seeking an experienced Technical Lead to oversee the design, implementation, and management of our digitalization initiatives.**Salary:** We offer an estimated salary of...

  • DevOps Specialist

    2 weeks ago


    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Based in DHL's Information Services division, this Technical Lead role offers an exciting opportunity to drive technical excellence and collaborate with a talented team of professionals. As a key member of the DevOps team, you will play a critical role in shaping our technical direction and ensuring alignment with business objectives.Key Responsibilities:-...

  • PnP BI Solutions Lead

    2 weeks ago


    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    In this exciting Senior IT Architect position, you will have the chance to lead the development of cutting-edge data warehouse systems for one of the world's leading logistics companies. With your expertise in data modeling and architecture, you will define data models and structures that support the organization's analytical and reporting needs. Your solid...


  • Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    About DHL IT ServicesWe are a team of passionate professionals dedicated to delivering excellent service to our customers. Our development team is continuously expanding, and this role allows you to utilize your technical skills while honing your leadership capabilities.We are responsible for the development and support services for the principal DHL...

  • Technical Lead

    2 weeks ago


    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Job Title: Technical Lead - DevOps ExpertAbout the Role:This is an exciting opportunity to join our DevOps team as a Technical Lead, where you will be responsible for driving technical discussions with stakeholders and ensuring our backlog aligns with the overall roadmap. You will apply best engineering practices and work closely with the team to develop and...


  • Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Company OverviewDHL Information Services is a leading provider of IT services, dedicated to delivering innovative solutions that drive business growth. Our team of experts works tirelessly to ensure seamless integration of technology and business processes.As a valued member of our team, you will have the opportunity to work on challenging projects,...

  • DHL DevOps Team Lead

    4 weeks ago


    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    We are seeking a seasoned DevOps Tech Lead to join our team at DHL Information Services. As a key member of our department, you will play a pivotal role in driving technical discussions with stakeholders and ensuring that our backlog aligns with the overall roadmap.This is a hands-on position, where you will spend approximately 80% of your time working on...


  • Prague, Hlavní město Praha, Czech Republic Wolt Full time

    We are looking for a commercially driven marketer with an analytical mind to join our team as a Restaurant and Partnerships Commercial Strategist.This role involves developing and executing the restaurant partnership marketing strategy for the Czech Republic, reporting directly to the Regional Head of Rx and Partnership Marketing.You will collaborate with...

  • Digitalization Expert

    1 month ago


    Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    Company Overview\DHL Information Services is a leading provider of digitalization solutions, helping businesses streamline their operations and improve efficiency. With a strong focus on innovation and customer satisfaction, our team is dedicated to delivering high-quality services that meet the evolving needs of our clients.">About the Role"As a DevOps...

  • Marketing Lead

    2 weeks ago


    Prague, Hlavní město Praha, Czech Republic Randstad HR Solutions s.r.o. Full time

    Job Title: Marketing Lead - Brand ManagementAbout the Company:Randstad HR Solutions s.r.o. is a leading provider of human resources solutions. Our team is dedicated to delivering exceptional service to our clients and candidates.Job Description:We are seeking an experienced Marketing Lead - Brand Management to join our team. The successful candidate will be...


  • Prague, Hlavní město Praha, Czech Republic DHL Information Services Full time

    About the TeamDHL Information Services is a leading provider of IT services and solutions for the logistics industry. Our PnP BI Solutions team is dedicated to delivering high-quality data solutions using Oracle Database and Informatica PowerCenter. We are a collaborative and dynamic team that values innovation and teamwork.What You Will DoIn this role, you...


  • Prague, Hlavní město Praha, Czech Republic Antal Sp. z.o.o. Full time

    Lead Customer Care SupervisorWe are seeking a seasoned leader to oversee our Customer Care team in Prague, Czech Republic. As a Customer Care Team Lead, you will work closely with the Customer Service Manager to achieve business objectives and expand our Czech team.The primary mission for this position is to enhance Order processing through harmonization,...


  • Prague, Hlavní město Praha, Czech Republic Livesport Full time

    We're expanding our Data Delivery team at Livesport, responsible for developing backend services that provide data to our frontends (web + mobile). If you're interested in working on a project with 500k+ requests per second and distributed operations across clusters in Europe, South America, and Asia, consider this opportunity.**Key...