Customer Care Team Lead Position for a Pharma Company
1 month ago
We are seeking an experienced Customer Care Supervisor to join our team in Prague, Czech Republic. As a key member of our international company, you will be responsible for overseeing the Customer Support, Pricing, Tender, and Contract Management Specialists.
Your primary mission will be to assist the Customer Service Manager in achieving business objectives and expanding the Czech team. You will focus on enhancing Order processing through harmonization, automation, and standardization, while providing exceptional service to Czech clientele and the Sales division.
Key Responsibilities- Optimize Order processing strategies within SAP, leveraging technology platforms such as Esker/SFDC, in collaboration with Product Owners.
- Support the implementation of S4Hana projects.
- Direct and mentor a team of six, fostering support for the national market, including clients and the Sales department.
- Establish individual objectives and performance strategies.
- Offer proactive support for departmental projects by aiding in training and influencing the team.
- Lead customer enhancement efforts using analyses derived from SFDC.
- Suggest improvements to processes and procedures.
- Compile and present monthly reports on departmental achievements.
We are looking for an experienced professional with:
- Deep knowledge of Customer Care related operations (Order-to-Cash).
- Proficient in SAP with a preference for those familiar with Esker/SFDC technologies.
- Expertise in advancing automation within order processing.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Excellent analytical abilities and methodical thinking.
- Proven track record in designing and implementing guidelines, processes, and instructions.
- Exceptional communication skills.
- Proficiency in both English and Czech.
As a valued member of our team, you can expect:
- An international working environment.
- A comprehensive benefits package.
- Opportunities for professional development.
- A hybrid working model (office attendance three days a week).
The estimated salary for this position is approximately 120,000 - 150,000 CZK per month, depending on experience.
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