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Product Technical Writer
1 month ago
We are seeking a skilled Product Technical Writer to join our Documentation team at Make. As a Product Technical Writer, you will be responsible for creating high-quality technical documentation that helps users and partners confidently use our platform.
Key Responsibilities- Research and write technical documentation for the Make Public Help Center and Developer Hub.
- Create clear and comprehensive API documentation to support users in integrating apps with our platform.
- Collaborate with cross-functional teams to identify and address customer documentation needs effectively.
- Investigate platform features and apps, then create user-friendly explanations.
- Ensure high-quality technical content through meticulous attention to detail and visual creativity.
- Anticipate user needs to craft optimal learning experiences.
- Communicate effectively with team members and stakeholders to ensure alignment throughout the content development process.
- Craft microcopy and text for the product interface.
- Regularly assess and improve content based on customer feedback.
- 3+ years of experience in technical documentation, instructional design, or a related field.
- Excellent written and verbal English skills, with fluency and a strong command of grammar and vocabulary.
- Proficiency in writing API documentation, with a solid understanding of industry standards and best practices.
- Ability to research complex topics and explain them to a non-technical audience.
- Flexibility to adapt writing tone and voice based on content needs.
- Exceptional attention to detail and visual creativity.
- Skill in giving and receiving constructive feedback during reviews.
- Ability to conduct effective interviews with subject-matter experts.
- Capability to manage work independently from start to finish with minimal supervision.
- RSUs grant in a rapidly growing company.
- Annual bonus.
- Multinational team with 42 nationalities.
- Learning & Development plan.
- Company Impact Days.
- Flexible working hours + home office.
- Company therapy pets.
- Team buildings, parties, and company events.
Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind.
