Cloud Support Specialist for Microsoft 365 and SaaS Solutions
6 days ago
Job Title: Cloud Support Specialist for Microsoft 365 and SaaS Solutions
About the Role: Keepit is a leading provider of cloud data protection solutions. We are seeking an experienced Cloud Support Specialist to join our team in Krakow, Poland.
Salary: Estimated salary is between €25,000 and €35,000 per year, depending on experience.
Company Overview: At Keepit, we pioneer the future of SaaS Data Protection on a global scale. Our platform provides customers with the best cloud backup solution in the market, fully automated data protection of core SaaS applications such as Microsoft 365, Azure AD, and DevOps.
Job Description: As a Cloud Support Specialist, you will be responsible for creating and dispatching tickets, responding to user questions via tickets, phone, and chat, analyzing and fixing problems, solving technical issues related to their cloud platform and backup solution, bug reporting, service configuration, establishing trustworthy relations, and increasing customer satisfaction.
Required Skills and Qualifications: To be successful in this role, you should have at least 1 year of customer support experience in the IT sphere, familiarity with ticketing systems like Freshdesk, Zendesk, or Jira/Confluence, advanced level of English, good communication skills, ability to convey complex information effectively, being accurate in details, and proven ability to investigate and troubleshoot technical issues.
Bonus Skills: Practical experience with Microsoft 365, working experience with Enterprise customers, knowledge of the Polish language, at least on the B2 level, is an advantage.
Benefits: We offer official employment, 4 additional working days of vacation leave per full calendar year, 3 days of internal sick leave without a doctor's note, health and life insurance, employee capital plan (PPK), multisport card compensation, coverage of professional training sessions, meetups, English-speaking club, Polish language classes, internet and glasses reimbursement, cosy office in Krakow city centre with beverages, fruit, and cookies, winter and summer parties, events, team-buildings.
Others: The shift lasts from 8 to 9 hours. As you are part of a 24/7 Support team, you should expect to sometimes work on holidays but you can always trade shifts with your colleagues. You will be assessed according to the criteria below: communication & language, tech savvy, technical support, collaboration. We use a fair and transparent recruitment process. During the recruitment process, you can expect the following stages: Recruitment interview, CV screening, Technical interview, and Technical assignment.
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