Technical Support Specialist

1 day ago

Kraków, Lesser Poland, Czech Republic Keepit Full time

At Keepit, we're shaping the future of cloud data protection on a global scale. Our platform provides customers with the best cloud backup solution in the market, designed to protect them against everything from ransomware to simple accidents.

We're looking for a skilled Technical Support Specialist to join our 24/7 Support team. You will work up to 170 hours per month, or up to 40 hours per week, on a shift schedule, and should expect to sometimes work on holidays but can always trade shifts with your colleagues.

The successful candidate will be responsible for creating and dispatching tickets, responding to user questions via tickets, phone, and chat, analyzing and fixing problems, solving technical issues related to our cloud platform and backup solution, and documenting and reporting bugs identified through customer interactions.

You will also guide customers through basic configurations and steps, establish trustworthy relations, and increase customer satisfaction. Additionally, you will collect valuable information and feedback from customers which can be used for the continuous improvement of our products and services.

As a Technical Support Specialist at Keepit, you will have the opportunity to share information regarding recent fixes and best practices in a proactive manner. We offer a fair and transparent recruitment process, including a recruitment interview, CV screening, technical interview, and technical assignment.

We assess candidates according to the following criteria: Communication & language, Tech Savvy, Technical Support, and Collaboration. If you're passionate about customer service and have excellent communication skills, this could be the perfect role for you.

Key Responsibilities:

  • Creating and dispatching tickets
  • Responding to user questions via tickets, phone, and chat
  • Analyzing and fixing problems
  • Solving technical issues related to our cloud platform and backup solution
  • Documenting and reporting bugs identified through customer interactions
  • Guiding customers through basic configurations and steps
  • Establishing trustworthy relations and increasing customer satisfaction
  • Collecting valuable information and feedback from customers

Requirements:

  • Customer support experience in the IT sphere
  • Familiarity with Ticketing Systems like Freshdesk, Zendesk, or Jira/Confluence
  • Advanced level of English
  • Good communication skills and ability to convey complex information effectively
  • Being accurate in details
  • Being capable of answering questions
  • Proven ability to investigate and troubleshoot technical issues

Benefits:

  • Official employment contract
  • 4 additional working days of vacation leave per full calendar year
  • 3 days of internal sick leave without a doctor's note
  • Health and Life Insurance
  • Employee Capital Plan (PPK)
  • Multisport card compensation
  • Coverage of professional training sessions, meetups, etc.
  • English-speaking club with native speakers
  • Polish language classes
  • Internet and Glasses reimbursement
  • Cosy office in Krakow city centre with beverages, fruit, and cookies
  • Winter and summer parties, events, team-buildings

We estimate the salary for this position to be around €30,000 - €45,000 per year, depending on experience. We are committed to providing a supportive and dynamic work environment where you can grow professionally and personally.

  • Technical Support and Team Lead

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic Forward Thinking Systems Polska sp. z o.o. Full time

    About the PositionWe are seeking a highly skilled Technical Support Specialist to join our team at Forward Thinking Systems Polska sp. z o.o.Job SummaryThe successful candidate will perform technical service-related operations, working directly with clients and the technical support team on issues, escalations, testing hardware/software products, and...

  • Highly Skilled Technical Support Specialist for Forward Thinking Systems

    4 weeks ago

    Kraków, Lesser Poland, Czech Republic Forward Thinking Systems Polska sp. z o.o. Full time

    Job Summary:The Technical Support Specialist plays a vital role in ensuring seamless customer experiences by delivering top-notch technical service-related operations.This position works closely with clients and the technical support team to resolve issues, escalate problems, test hardware/software products, and update internal systems to reflect customer...

  • Network Operations Specialist

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic Cisco System Full time

    About This RoleCisco Systems is seeking an experienced Network Operations Specialist to join our global network support team. In this role, you will be responsible for analyzing and resolving complex network issues, providing remote troubleshooting support, and collaborating with cross-functional teams to ensure seamless network operations.Key...

  • Technical Integration Specialist

    18 hours ago

    Kraków, Lesser Poland, Czech Republic ALDI Tech Hub Full time

    About the RoleWe are seeking a highly skilled Technical Integration Specialist to join our team at the ALDI Tech Hub. As part of our SAP Integration & Platform Solution team, you will play a crucial role in delivering stable, efficient, and compliant integration solutions for our business.Key ResponsibilitiesDevelop, implement, and operationalize technical...

  • Treasury Support Specialist

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full time

    About the RoleWe are seeking a highly skilled Treasury Support Specialist to join our team in Poland. As a key member of our Global Treasury Executive Committee, you will provide personal assistance and business support to our senior executives.Key ResponsibilitiesManage diaries, coordinate travel, accommodation, and meetings for senior executivesSupport...

  • Senior Network Collaboration Specialist

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic Cisco System Full time

    Job OverviewWe are seeking an experienced Senior Network Collaboration Specialist to join our team. The ideal candidate will have expertise in Cisco Networking Technologies and a strong background in collaboration engineering.Cisco Managed Services (CMS) group is looking for a highly skilled Technical Consulting Engineer who can provide strategic support to...

  • Network Support Specialist

    4 weeks ago

    Kraków, Lesser Poland, Czech Republic Sperasoft Full time

    Job DescriptionWe are seeking a highly skilled and experienced Network Operation Center Operator to join our team at Sperasoft, a leading game co-development company.About the RoleThis is a challenging and exciting opportunity for an individual with strong technical skills and excellent communication abilities to proactively monitor online games and related...

  • Technical Documentation Specialist for Hitachi Energy Mission Critical Communication Systems

    3 days ago

    Kraków, Lesser Poland, Czech Republic Hitachi Energy Full time

    About the RoleWe are seeking a skilled Technical Documentation Specialist to join our team at Hitachi Energy, where you will play a crucial role in delivering high-quality documentation for our Mission Critical Communication systems.This is an exciting opportunity for a talented writer to collaborate with experienced colleagues from Poland and Switzerland on...

  • Senior Product Data Specialist

    4 days ago

    Kraków, Lesser Poland, Czech Republic Antal Full time

    About the RoleWe are seeking a highly skilled Senior Product Data Specialist to join our dynamic team. In this role, you will be responsible for onboarding products to our online store, providing support and guidance to suppliers on data requirements, technical processes, and product data optimization.Key ResponsibilitiesAnalyzing, transforming, and...

  • Product Data Specialist with German Experience

    3 weeks ago

    Kraków, Lesser Poland, Czech Republic Antal Full time

    We are seeking a Product Data Specialist with German expertise to join our team at Antal, a leading recruitment company in Poland.The successful candidate will be responsible for onboarding products to our online store, providing support and guidance to suppliers on data requirements, technical processes, and product data optimization. Additionally, they...

  • Network Systems Specialist

    3 weeks ago

    Kraków, Lesser Poland, Czech Republic Cisco System Full time

    Job OverviewCisco Systems is seeking a highly skilled Network Systems Specialist to join our team as a Global Collaboration Engineer. As a member of our team, you will be responsible for providing expert-level technical support and guidance to our customers on the deployment and operation of their networks.Key ResponsibilitiesAnalyze, configure, and...

  • Senior Business Solutions Specialist @ Euroclear

    4 weeks ago

    Kraków, Lesser Poland, Czech Republic Euroclear Full time

    At Euroclear, we're on a mission to create a more sustainable global financial system. To achieve this goal, we need talented professionals like you to join our team as Senior Business Solutions Specialists.Job Description:We're seeking an experienced Senior Business Solutions Specialist to play a key role in delivering reliable and sustainable IT solutions...

  • Cloud Operations Specialist

    3 weeks ago

    Kraków, Lesser Poland, Czech Republic Cisco System Full time

    About the RoleAs a Cloud Operations Specialist, you will play a crucial part in ensuring the smooth operation and reliability of our cloud-based services. Our team is responsible for continuously monitoring systems for issues, alerting customers when incidents occur, and collaborating closely with Cisco Technical Assistance Center (TAC) to replicate, triage,...

  • Enterprise Cloud Security Specialist

    3 days ago

    Kraków, Lesser Poland, Czech Republic ALDI Tech Hub Full time

    We are seeking an experienced Enterprise Cloud Security Specialist to join our team at ALDI Tech Hub.Job SummaryThis is a high-profile position responsible for representing the service across the organization, working with customers to plan, implement and optimize reverse proxy and web application firewall solutions. The ideal candidate will have strong...

  • Business Process Integration Specialist

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic ALDI Tech Hub Full time

    Job DescriptionWe are seeking a skilled Business Process Integration Specialist to join our agile team at ALDI Tech Hub in Krakow.The ideal candidate will have experience in supporting IT business processes for SAP S4HANA Green/Brownfield projects and proven expertise in SAP customizing and best-practice set-up.In this role, you will drive the adaptation of...

  • Senior Cloud Operations Specialist

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic Cisco System Full time

    Role OverviewWe are seeking a highly skilled Cloud Operations Specialist to join our team at Cisco Systems. This role is focused on delivering exceptional cloud-based services and ensuring the smooth operation of our Webex Contact Center and Webex Calling solutions.The ideal candidate will have a strong background in cloud computing, operations management,...

  • Customer Support Engineer for Cloud Backup Solutions

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic Keepit Full time

    We are seeking a skilled Customer Support Engineer to join our team at Keepit. As a pioneer in SaaS Data Protection, we offer a unique opportunity to work with cutting-edge technology and provide exceptional customer service.As a Customer Support Engineer, you will be responsible for resolving technical issues related to our cloud platform and backup...

  • Digital Trade Engagement Platform Specialist Lead

    3 weeks ago

    Kraków, Lesser Poland, Czech Republic PMI Service Center Europe Sp. z o.o. Full time

    We are seeking a highly skilled Digital Trade Engagement Platform Specialist Lead to join our team at PMI Service Center Europe Sp. z o.o.The estimated salary for this position is approximately 80,000 - 100,000 PLN per annum, depending on experience and qualifications.Company OverviewOur company specializes in digital trade engagement solutions, aiming to...

  • Senior Game Server Operations Specialist

    4 days ago

    Kraków, Lesser Poland, Czech Republic Sperasoft Full time

    Sperasoft is a leading game co-development company headquartered in Silicon Valley. We work closely with partners to deliver high-quality titles for world-class publishers.We are seeking a Senior Game Server Operations Specialist to join our team. This role will be responsible for proactively monitoring online games and related systems, analyzing and...

  • AR Specialist with Danish Position

    3 weeks ago

    Kraków, Lesser Poland, Czech Republic Antal Full time

    Are you a finance professional looking for a challenging role that utilizes your analytical and communication skills? We have an exciting opportunity for an AR Specialist with Danish to join our team in Krakow, Poland.We offer a dynamic work environment, flexible working arrangements, and personalized development plans. As an AR Specialist with Danish, you...