Technical Operations Specialist
3 days ago
Are you a technical expert looking for a challenging role where you can drive innovation and excellence in cloud-based solutions? We are seeking a Technical Operations Specialist to join our team, responsible for ensuring the smooth operation and reliability of our Webex Contact Center and Webex Calling services.
Key Responsibilities- Analyze, configure, and fix products to provide remote support for issue resolution
- Create lab setups to solve and validate changes, follow through on incident tickets, and engage with support teams for complex issues
- Adhere to communication procedures for updates, coordinate with customers, respond to network alarms, and prioritize support for critical functionalities
- Collaborate with multi-functional teams to solve major customer problems, drive continuous learning, and develop automation scripts to improve efficiency
- Strong problem analysis, fix methodologies, and crisis management skills
- Demonstrable experience in customer incident and critical issue management
- Ability to communicate effectively with senior leaders, customers, and developers
- Knowledgeable in Windows and Linux, network programming concepts, and protocols
- Proficient in project management and familiar with modern toolsets (e.g., Jira, PagerDuty)
- A competitive salary of $85,000 - $110,000 per year, based on location and experience
- Private healthcare, lunch card, international projects, sport subscription, free coffee, canteen, bike parking, and playroom benefits
We are Cisco Systems, a leading technology company that helps our customers implement change in their digital businesses. Our mission is to power an inclusive future for all, and we're committed to creating a workplace where every individual can thrive.
We believe in embracing digital transformation, taking bold steps, and giving back to our community. If you share our values and are passionate about delivering first-class operations in a cloud-based dedicated instance solution, we'd love to hear from you.
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