Customer Support Engineer for Cloud Backup Solutions

2 weeks ago


Kraków, Lesser Poland, Czech Republic Keepit Full time

We are seeking a skilled Customer Support Engineer to join our team at Keepit. As a pioneer in SaaS Data Protection, we offer a unique opportunity to work with cutting-edge technology and provide exceptional customer service.

As a Customer Support Engineer, you will be responsible for resolving technical issues related to our cloud platform and backup solution. Your excellent communication skills and ability to explain complex information in a simple way will make a significant impact on our customers' satisfaction.

You will work closely with our development team to identify and resolve bugs, as well as collaborate with customers to gather valuable feedback for product improvement. With a passion for customer service and a strong technical background, you will thrive in this role.

The salary for this position is approximately $45,000 - $60,000 per year, depending on location and experience.

Benefits include:

  • Official employment contract
  • 4 additional working days of vacation leave per full calendar year
  • 3 days of internal sick leave without a doctor's note
  • Health and Life Insurance
  • Employee Capital Plan (PPK)
  • Multisport card compensation
  • Coverage of professional training sessions, meetups, etc.
  • English-speaking club with native speakers
  • Polish language classes
  • Internet and Glasses reimbursement
  • A modern office in the heart of Krakow city centre

Our company culture values transparency, fairness, and continuous learning. We strive to maintain an inclusive and supportive environment where every employee can grow professionally and personally.

This role involves shift work up to 170 hours per month or 40 hours per week, with occasional weekend shifts. A fair recruitment process includes an interview, CV screening, technical interview, and technical assignment. The assessment criteria focus on communication, tech-savviness, technical support, collaboration, and a willingness to learn.



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