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Customer Service Representative with German Language Expertise
1 week ago
We are seeking a skilled Customer Service Representative to join our team, supporting clients in placing sports bets and verifying the age of bettors. This role involves working in a dynamic environment with a mix of back-office, phone, and other activities.
Company OverviewTeleperformance Poland offers a unique opportunity to work in a multicultural environment with mixed-aged teams. Our company values diversity and inclusion, creating a welcoming space for employees to grow and develop their careers.
Key Responsibilities- Providing exceptional customer service to clients, ensuring a positive experience through effective communication and issue resolution.
- Verifying the age of bettors and ensuring compliance with relevant regulations.
To succeed in this role, you will need:
- A minimum B2 level of proficiency in German and English.
- Availability to work part-time or full-time, with flexibility to choose your schedule.
- Willingness to work shifts, including evenings and weekends.
We offer a range of benefits to support your well-being and career development:
- Civil contract with a competitive salary.
- Access to the MyBenefit platform, offering private medical care, sports card, shopping or travel vouchers, cinema tickets, and more.
- Employee referral program, enabling you to earn extra bonuses.
- Multicultural environment and mixed-aged teams.
- Delicious aromatic coffee available in the office.
- Opportunities to grow and be promoted within the company.
- Choice of training hours: morning (Monday to Friday 9 am-5 pm) or afternoon (Monday to Friday 5-21 pm + Saturday 9 am-5 pm).
- The possibility to work part-time or full-time, with the option to split shifts (4-10 hours per day, at least 80 hours per month).
The recruitment process includes:
- A quick phone call to discuss your application.
- Language verification to assess your German and English skills.
- A knowledge test to evaluate your understanding of the role and requirements.
- A Teams interview to assess your communication and problem-solving skills.
