
E-Commerce Platform Support Specialist
18 hours ago
About Team Connect
We are a leading nearshore and offshore IT provider, successfully creating and developing software for our clients since 2008. We specialize in Agile and DevOps-based software development, from analysis to implementation. Our team is passionate about delivering premium solutions.
As a proud certified Salesforce Partner, we have a strong track record of delivering high-quality services. We are committed to building long-term relationships with our clients.
The Role
We are seeking an E-Commerce Platform Support Specialist to join our team. This role will be responsible for providing high-quality technical support for our client's sell-out e-commerce platform to internal customers, developers, and prospects across Europe.
The fundamental goal of this position is to help our internal customers achieve success using our e-commerce platform. The job involves handling and resolving complex technical and functional queries from customers.
This is a new team that is part of the e-commerce department. Members of the team will work closely with L2 Developers, AEM, DevOps, SAP, third-party partners, and Enhancement teams to provide technical support for issues related to the platform.
- Main Responsibilities
- Deliver premium and proactive issue management including maintaining e-commerce/web platforms;
- Developing workarounds, troubleshooting production support issues and resolving them in a timely manner;
- Analysing user experience problems and helping build solutions that meet business goals.
Key Skills and Qualifications
- Bachelor's Degree in Computer Science Engineering (or related technical discipline);
- 2-4 years of relevant experience in L1 technical customer support (ticketing system, voice and email), with a strong customer interaction experience within e-commerce platform, Hybris/SAP is a strong advantage;
- Excellent ability to learn and articulate software-related and technical concepts;
- Strong attention to detail when communicating with customers (verbal & written);
- Ability to efficiently interact with multiple organizations;
- Good debugging skills;
- Familiarity with store Front-end and Back-end technologies;
- Cross-functional team experience, excellent configuration and troubleshooting skills.
Benefits
- Long-term cooperation
- Benefit package - Multisport, private medical care, life insurance
- Training budget
- Free English lessons
- Individual support from a dedicated company mentor
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