Customer Experience Expert
5 days ago
At Synerise, we are a team of innovators who aim to bring technology change to the business world. Our next-generation, fully personalized and AI-driven customer experience platform has successfully delivered outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco.
We process over 150 billion transactions annually and provide an all-in-one tool that is enhanced by AI. However, our mission doesn't stop here. We're building BaseModel - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams.
Our Perfect Match- An advanced level of English (B2 minimum), both written and spoken.
- Experience in related customer-facing roles with analytical and problem-solving skills.
- A willingness to cooperate with customers through ticket support and technical training.
- Familiarity with marketing automation/digital marketing/Big Data tools.
- Multitasking ability with excellent planning, organizational, and execution skills.
- 'Digital nativity' & excellence in operating desktop & mobile devices.
- Fluency in other languages such as Spanish or Portuguese.
- Familiarity with big data & AI concepts, particularly BI tools.
- Experience working with low-code solutions and process automation tools.
- Knowledge of REST API and webhooks concepts.
- Proficiency in JavaScript and experience in web development projects.
- Background in mobile development projects.
We offer a fast-growing environment in the field of marketing automation and Artificial Intelligence. You'll be part of a 20+ people Customer Success & Implementation Department focused on relationships and teamwork.
You can expect professional development opportunities across various career paths (data analysis, project management, integration, etc.).
- The chance to work with international clients from leading industries.
- Integration events that prioritize teamwork and atmosphere.
- A dynamic work environment with daily challenges.
As a Customer Support Specialist @ Synerise, you will:
- Oversight of client onboarding and partnership processes.
- Collaboration with clients during Synerise AI Solution implementation.
- Ticket resolution and escalation management.
- New use case identification and client satisfaction growth.
- Creation of educational content for clients and partners.
- Agile project management collaboration with Business Development & IT Departments.
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