Technical Support Specialist

5 days ago


Gdańsk, Pomerania, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time
Job Description

The Helpdesk Internship at WIPRO IT SERVICES POLAND Sp. z o.o. is a fantastic opportunity for students of last year's studies interested in developing technical support skills.

Key Responsibilities:
  • Provide first-line technical support via phone, email, Chat and Web to clients in specific languages and English.
  • Analyze customer service queries and maintain a high degree of customer satisfaction.
  • Identify trends in calls/tickets and escalate to L2/TL as necessary.
  • Create child tickets, tag with problem tickets and callback users for resolution confirmation.
Requirements:

We are looking for candidates with excellent analytical and communication skills, who can work independently and proactively manage tasks.

A student of last year's studies with fluency in English and one of the following languages: German, Swedish, French or Dutch is preferred.

Benefits:

We offer a dynamic startup atmosphere, modern office and flexible working hours.

Additional Perks:

We also provide free coffee and snacks, along with a relaxed dress code policy.



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