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Expert Financial Process Manager
2 weeks ago
Financial Process Manager
About the Role:As a key member of our Finance Application Functional Support team, you will play a crucial role in meeting service levels and delivering high-quality results within tight deadlines. You will oversee process improvements and customer service decisions according to established methodologies and procedures.
- Main Responsibilities:
- Lead the delivery of exceptional customer-focused services with expert process knowledge
- Design, innovate, and continually enhance processes and services delivered to clients
- Ensure timely and high-quality results under pressure
- Foster effective communication and provide regular feedback to the team
- Year-end assessments, subordinate development, and delivery according to SLA/OLA and KPIs – incident management, MEC deadlines, and process control
- Solve process issues, suggest changes or solutions, and create backup structures
- Communicate main goals for the BSv project, explain goals for the delivery center, prepare and coordinate audits, and present KPIs to clients
- Participate in recruitment processes
