IT Service Engineer

4 days ago


Prague, Hlavní město Praha, Czech Republic Make Full time
About the Role

We are seeking a highly skilled and motivated IT Service Engineer to join our team at Make. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our internal IT systems.

Key Responsibilities
  • Set up and troubleshoot devices for employees, including onboarding and technical support
  • Be the primary point of contact for all employee IT-related inquiries
  • Experience with collaboration tools such as Slack, O365, and Zoom
  • Resolve, transfer, or escalate IT tickets raised by employees
  • Continuously optimize the digital workplace at Make
  • Support the development of Enterprise technologies with our System Engineers
  • Ensure adherence to global IT infrastructure standards
  • Develop documentation and guides for employees and administrators
Requirements
  • Knowledge and experience in Windows environments (Windows 10, Windows Server 2016)
  • Knowledge in Apple environments (Mac, iPhone)
  • Basic computer troubleshooting skills (Mac and Windows)
  • Knowledge of Active Directory and Azure AD
  • First-hand knowledge of TCP/IP networks
  • Microsoft O365 knowledge
  • Proficiency in English
  • Willingness to work on-site in our Prague office (at least 20-25 hours/week)
Nice to Have
  • Knowledge in Linux system administration
  • ITIL experience
  • Knowledge in IT project management
  • Knowledge in Virtualization technologies (VMWare)
  • Basic knowledge in Firewall systems and security systems
  • Knowledge in IT ticketing systems (ServiceNow)
  • Ability to document IT processes and guides
What We Offer
  • RSUs grant in a rapidly growing company
  • Annual bonus
  • Multinational team with 42 nationalities
  • Learning & Development plan
  • Notebook/Macbook and 34'' curved monitor
  • 25 days of vacation, 4 sick days, and Company day off 31.12.
  • 10 care days
  • Extra parental vacation (3-6 months)
  • RSUs grant for a newborn child
  • Life insurance
  • Benefit Plus Cafeteria
  • Remote working allowance
  • Snack bar, coffee, tea, fruit, and sweets
  • Monday breakfast, Wednesday lunch, and Friday break
  • Flexible working hours + home office
  • Company therapy pets
  • Company 3D printer
  • Team buildings, parties, and company events

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