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Service Desk Analyst with French and Dutch

2 months ago

Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

**Job Summary:**

Service Desk Analyst - Remote Engineer (L1) role involves providing technical support to clients, resolving technical incidents, and managing service delivery requirements.

**About the Role:**

The Service Desk Analyst - Remote Engineer (L1) is an entry-level engineering role that requires technical knowledge to handle technical enquiries and troubleshoot problems reported by clients in a timely manner.

**Key Responsibilities:**

  • Manage incoming client contacts and escalations with professionalism and proactivity, prioritizing their needs and providing unique solutions to problems.
  • Develop an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.
  • Document actions taken in resolving routine customer enquiries, ensuring established processes/systems are followed.
  • Take ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales.
  • Escalate issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
  • Act as a team player and be viewed by colleagues as a helpful and effective member of the team.
  • Take ownership of own development and have a development plan in place.

**Language Requirements:**

  • French: fluent
  • Dutch: fluent
  • English: fluent

**Workplace Type:**

Hybrid Working

**About NTT DATA:**

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 and committed to helping clients innovate, optimize and transform for long-term success.

**Equal Opportunity Employer:**

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity, committed to providing an environment free of unfair discrimination and harassment.