Service Desk Analyst with German
1 month ago
**Job Summary:**
Service Desk Analyst - Remote Engineer (L1) role involves providing technical support to clients, resolving technical incidents, and managing service delivery requirements.
**About the Role:**
The Service Desk Analyst - Remote Engineer (L1) is an entry-level engineering role that requires no prior IT experience. The role involves providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems.
**Key Responsibilities:**
- Technical Capability: Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Cisco products, operating system, basic networking, PCs).
- Business Awareness: Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.
- Process: Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Problem Solving: Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
- Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
- Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Personal Development: Takes ownership of own development and has a development plan in place.
**Requirements:**
- Fluent in German and English.
**Workplace:**
Hybrid Working (5 days per month in the office and the rest at home).
**About NTT DATA:**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
**Equal Opportunity Employer:**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
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