German Language Customer Support Specialist for E-commerce Clients

12 hours ago


Remote Katowice, Czech Republic Teleperformance Poland Full time

Company Overview

We are a leading provider of outsourced customer experience solutions, serving some of the world's largest brands.

Salary

Our gross salary is PLN 6800/month, providing a competitive compensation package.

Job Description

You will be supporting German-speaking business customers in resolving various issues related to product placement on a well-known e-commerce platform via email only.

Required Skills and Qualifications

To excel in this role, you will need:

  • Excellent German language skills at a minimum B2 level
  • Excellent computer skills
  • Availability for at least 120 hours per month within our project working hours (Monday to Sunday, 6:00-22:00)
  • Strong communication skills: empathy, assertiveness, active listening, commitment to solving customer issues, and clear expression

Benefits

We offer a range of attractive benefits, including:

  • Employment contract with flexible shift work that can be easily combined with other activities
  • Private medical care
  • Sport card subsidies
  • Free access to a language learning platform
  • Referral program with bonuses
  • MyBenefit platform access, where you can exchange points for rewards

Others

In addition to our comprehensive benefits package, we also provide opportunities for personal and language development through internal training and free language learning platform access. You will have the chance to grow within our company structures and build a career path.



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