
Customer Support Specialist with Excellent Communication Skills
7 hours ago
Company Overview:
Real Solution Partners is a fast-growing international company with offices in Ukraine and New York, USA.
We specialize in providing back-office operations and exceptional customer support services to some of the largest companies in the US.
Mission:
Our mission is to deliver outstanding service while fostering a safe, friendly, and supportive work environment.
Job Title: Customer Support Representative
Location: Ukraine
Job Description:
We are seeking a highly skilled Customer Support Representative to join our dynamic team.
As a Customer Support Representative, you will play a crucial role in delivering exceptional service to our US-based clients.
You will be responsible for handling a variety of customer inquiries and providing solutions promptly and efficiently.
This role offers the opportunity for career growth and development in a stimulating and collaborative work environment.
Benefits:
Competitive salary range: 16,000.00 UAH — 30,000.00 UAH per month
Option to work from home
Aggressive career growth opportunities and long-term relationship
Expected hours: 30−40 per week
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information and assistance to customers regarding various products and services
- Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction
- Collaborate with team members and other departments to ensure a seamless customer experience
- Maintain detailed and accurate records of customer interactions and transactions
Requirements:
- Excellent communication skills, both verbal and written
- Strong team player with the ability to collaborate effectively
- English proficiency at B2 level or better
- Available to work from 15:00 to 23:00
- Minimum 1 year of college education
- Previous experience working for an American company is preferred
- Ability to commute to our office in Ukraine during the initial training period (first 4 weeks)
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