Customer Support Specialist with Excellent Communication Skills

7 hours ago


Remote, Czech Republic Real Solution Partners Full time

Company Overview:

Real Solution Partners is a fast-growing international company with offices in Ukraine and New York, USA.

We specialize in providing back-office operations and exceptional customer support services to some of the largest companies in the US.

Mission:

Our mission is to deliver outstanding service while fostering a safe, friendly, and supportive work environment.

Job Title: Customer Support Representative

Location: Ukraine

Job Description:

We are seeking a highly skilled Customer Support Representative to join our dynamic team.

As a Customer Support Representative, you will play a crucial role in delivering exceptional service to our US-based clients.

You will be responsible for handling a variety of customer inquiries and providing solutions promptly and efficiently.

This role offers the opportunity for career growth and development in a stimulating and collaborative work environment.

Benefits:

Competitive salary range: 16,000.00 UAH — 30,000.00 UAH per month

Option to work from home

Aggressive career growth opportunities and long-term relationship

Expected hours: 30−40 per week

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate information and assistance to customers regarding various products and services
  • Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction
  • Collaborate with team members and other departments to ensure a seamless customer experience
  • Maintain detailed and accurate records of customer interactions and transactions

Requirements:

  • Excellent communication skills, both verbal and written
  • Strong team player with the ability to collaborate effectively
  • English proficiency at B2 level or better
  • Available to work from 15:00 to 23:00
  • Minimum 1 year of college education
  • Previous experience working for an American company is preferred
  • Ability to commute to our office in Ukraine during the initial training period (first 4 weeks)


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