Air Travel Consultant Opportunity in the Czech Republic

5 days ago


Brno, South Moravian, Czech Republic Cross Border Talents Full time
Air Travel Consultant Opportunity in Brno

Exciting career opportunity for a German-speaking Air Travel Consultant to join our dynamic team in Brno, Czech Republic.

About Us

Cross Border Talents is a global airline leader with a modern and supportive environment. Our diverse team is passionate about delivering exceptional customer experiences and creating opportunities for growth within the company.

Job Description

We are seeking an enthusiastic and detail-oriented individual to handle incoming calls from airline customers, provide expert guidance on travel-related queries, and ensure seamless service delivery.

Responsibilities:
  • Primary Contact for Airline Customers: Handle incoming calls in German and English from travelers seeking assistance with reservations, cancellations, online check-ins, and more.
  • Provide Expert Guidance: Offer clear support on airline policies, terms, and travel-related queries.
  • Fast, Friendly Resolutions: Ensure customer satisfaction by delivering quick and high-quality solutions while meeting KPIs.
  • Accurate Record Keeping: Document all customer interactions in the system to maintain seamless service.
Requirements:
  • Fluency in German (C1) and English (B2), both spoken and written.
  • Willingness to relocate to Brno or already residing in the Czech Republic.
  • Strong Computer Skills: Able to navigate different systems quickly and efficiently.
  • Positive & Resilient Attitude: Youre optimistic, service-oriented, and can handle the fast pace and night shifts with a smile.
  • Tech Savvy (for Remote Work): If considering remote work in the future, you'll need a reliable internet connection and a smartphone.
What We Offer:
  • Estimated Salary: €28,000 - €32,000 per year, depending on experience.
  • Full-time Role with an option to transition to Part-time after 6 months (based on performance).
  • Structured Work Schedule: Your shifts (including nights) are planned 2 weeks in advance, alternating between six 8.5-hour shifts one week and 4 consecutive shifts the next week.
  • Relocation Support: Get settled quickly with relocation assistance, including accommodation and travel reimbursement.
  • Unlimited Contract: Enjoy job security with a permanent contract and a short 3-day probation period.
  • Comprehensive Training: 10 days of fully paid training to ensure youre ready to succeed.
  • Perks & Benefits:
    • Meal allowance of 85 CZK net per day.
    • Multisport card to stay active.
    • Language course contributions to improve your skills.
    • 22 days of vacation (increasing to 25 after 3 years of service).
    • 4 free monthly consultations with a psychologist for your well-being.
    • Public health and social insurance coverage.
    Why Join Us?

As a Cross Border Talents employee, youll be part of a dynamic and diverse team with opportunities to grow within the company. With a focus on work-life balance and a chance to make an impact in the travel industry, this is a rewarding career opportunity that can take your career to new heights.



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