Multilingual Customer Service Representative with Global Exposure

2 weeks ago


Łódź, Łódź Voivodeship, Czech Republic Antal Full time
Job Description

We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer accounts, reviewing contracts and schedules, and entering them into the SAP system.

You will also accelerate or prioritize orders upon request, handle requests for quotations, process customer returns, investigate credit and debit inquiries, and issue credit/debit as needed.

A key aspect of this role is conducting regular reviews with your account base to discuss on-time delivery, backlog, and other support issues. You will also review, act on, and issue all relevant order-related reports.

In addition, you will address technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources.

About Us

Our company, Antal, is a global manufacturing company with operations and offices across Europe, Asia, and America. We offer a comprehensive training program to ensure success in your role and provide opportunities for technical or managerial career advancement.

We value collaboration and teamwork, and we believe that every employee has the potential to develop their leadership skills. Our company culture emphasizes flexibility, innovation, and continuous improvement.

Requirements
  • Bachelor's degree in Business Administration or related field
  • Fluent in French and excellent communication skills in English
  • Minimum 2 years of experience in customer service or sales
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
  • Comprehensive training program
  • Technical or managerial career path
  • Flexible working hours
  • Private medical care
  • Life insurance
  • Hybrid model of work
  • International team and non-corporate work environment

The estimated salary for this position is around 40,000 - 55,000 PLN per year, depending on your level of experience and qualifications.



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