Customer Service Representative with English Expertise

1 week ago


Łódź, Łódź Voivodeship, Czech Republic Sterling Outsourcing Full time

Sterling Outsourcing, a leading international business providing outsourced services worldwide, is seeking an enthusiastic and skilled individual to join its dynamic team as a Customer Service Agent.

Job Overview

This role offers the opportunity to work from home with occasional office visits, providing a perfect blend of flexibility and collaboration. As a Customer Service Agent, you will be responsible for delivering exceptional customer experiences through various communication channels.

The ideal candidate will possess fluency in English, excellent organizational skills, and a strong ability to communicate effectively with clients. A clear financial and criminal record, as well as availability to work 8-hour shifts from Monday to Friday, are also essential requirements.

Responsibilities
  • Supporting customers in English via webchat, email, or occasional calls
  • Verifying customer details for KYC and AML activities
  • Assisting new clients with account setup
  • Solving complex customer requests related to trading
  • Collaborating with other departments to provide top-notch customer service
Requirements

To succeed in this role, candidates should possess:

  • Fluency in English at B2 level or above
  • Excellent communication skills
  • Good knowledge of MS Office
Benefits

Sterling Outsourcing offers a competitive compensation package, including:

  • A monthly remote work allowance of 575zl NET
  • Medicover medical healthcare
  • Medicover sport benefit systems
  • A modern office in a city center location
  • An excellent work-life balance with a 30-minute lunch break included


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