CRM Sales Process Owner

3 weeks ago


Prague, Hlavní město Praha, Czech Republic PPF banka Full time
Join Our Team as a CRM Sales Process Owner

We are seeking a highly motivated and experienced professional to join our team as a CRM Sales Process Owner. As a key member of our 6-person product team, you will be responsible for ensuring best practices for customer relationships and their reflection in processes and applications.

Your Key Responsibilities:
  • Develop and maintain best practices for customer relationships and their reflection in processes and applications.
  • Collect, prioritize, and define requirements.
  • Identify and implement the best solution for business challenges and opportunities.
  • Prepare business requirements with the support of external consultants.
  • Ensure continuous improvement of the system.
  • Develop and implement processes in CRM Sales (create a development roadmap).
  • Strategically lead the area and business architecture.
  • Manage the application (maintain key performance indicators, user reports, application manual, user roles).
  • Collaborate on the implementation of a new sales management and customer relationship system.
What We Expect from You:
  • Experience in a similar role, such as system owner, process owner, product owner, or business analyst, is highly desirable.
  • We are looking for a person with a strong personality and approach. We need someone who is independent, energetic, and able to take ownership of the assigned area and drive it to successful outcomes.
  • Knowledge of leading CRM platforms is essential.
  • Key skills: Business and technical knowledge: Ability to understand business processes and CRM system technology.
  • Analytical skills: Ability to critically analyze and improve business processes.
  • Communication and presentation skills: Ability to effectively communicate and present ideas and proposals to both the business team and bank management.
  • Coordination skills: Ability to effectively integrate and coordinate various teams (business, IT, Operations).
  • Confidence and motivation: Ability to drive change and motivate others to accept and implement it.
  • Market trend monitoring and adoption of best practices in the bank.
What We Offer:
  • A stable and prestigious bank with a strong position in the Czech market.
  • A unique working environment in the PPF Gate building, close to the Dejvická metro station.
  • 25 days of annual leave + 5 days of flexible leave.
  • A contribution to meals in our on-site cafeteria, Asian restaurant, or renowned coffee shop.
  • Free and discounted medical care with Canadian Medical.
  • A contribution to pension insurance.
  • A preferential bank account with PPF Bank.
  • A premium mobile tariff with unlimited data and calls.
  • Discounted services from our sister companies AirBank and O2.
  • Opportunities to participate in company and external events.
  • Many other benefits and discounts within the PPF Group.

If you don't have a CV yet, you can send us a link to your LinkedIn profile.



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