CRM Sales Process Owner
3 weeks ago
We are seeking a highly motivated and experienced professional to join our team as a CRM Sales Process Owner. As a key member of our 6-person product team, you will be responsible for ensuring best practices for customer relationships and their reflection in processes and applications.
Your Key Responsibilities:- Develop and maintain best practices for customer relationships and their reflection in processes and applications.
- Collect, prioritize, and define requirements.
- Identify and implement the best solution for business challenges and opportunities.
- Prepare business requirements with the support of external consultants.
- Ensure continuous improvement of the system.
- Develop and implement processes in CRM Sales (create a development roadmap).
- Strategically lead the area and business architecture.
- Manage the application (maintain key performance indicators, user reports, application manual, user roles).
- Collaborate on the implementation of a new sales management and customer relationship system.
- Experience in a similar role, such as system owner, process owner, product owner, or business analyst, is highly desirable.
- We are looking for a person with a strong personality and approach. We need someone who is independent, energetic, and able to take ownership of the assigned area and drive it to successful outcomes.
- Knowledge of leading CRM platforms is essential.
- Key skills: Business and technical knowledge: Ability to understand business processes and CRM system technology.
- Analytical skills: Ability to critically analyze and improve business processes.
- Communication and presentation skills: Ability to effectively communicate and present ideas and proposals to both the business team and bank management.
- Coordination skills: Ability to effectively integrate and coordinate various teams (business, IT, Operations).
- Confidence and motivation: Ability to drive change and motivate others to accept and implement it.
- Market trend monitoring and adoption of best practices in the bank.
- A stable and prestigious bank with a strong position in the Czech market.
- A unique working environment in the PPF Gate building, close to the Dejvická metro station.
- 25 days of annual leave + 5 days of flexible leave.
- A contribution to meals in our on-site cafeteria, Asian restaurant, or renowned coffee shop.
- Free and discounted medical care with Canadian Medical.
- A contribution to pension insurance.
- A preferential bank account with PPF Bank.
- A premium mobile tariff with unlimited data and calls.
- Discounted services from our sister companies AirBank and O2.
- Opportunities to participate in company and external events.
- Many other benefits and discounts within the PPF Group.
If you don't have a CV yet, you can send us a link to your LinkedIn profile.
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