Enterprise Technical Support Professional
3 days ago
Ruckus Networks is a leader in building and delivering purpose-driven networks that perform exceptionally well in demanding environments. Our network of trusted partners empowers customers to deliver outstanding experiences to their guests, students, residents, citizens, and employees.
As a Staff Technical Support Engineer, you will be responsible for providing expert-level technical support to our premium enterprise wireless customers. You will work closely with your assigned accounts to identify and resolve network issues, ensuring minimal downtime and optimal performance.
Key Responsibilities:
- Provide expert-level technical support to premium enterprise wireless customers
- Identify and resolve network issues
- Work closely with assigned accounts to ensure minimal downtime and optimal performance
Requirements:
- Bachelor's degree or diploma in a computer-related field
- 6+ years of experience in the networking space with excellent technical knowledge of wireless networking
- 3+ years work history in an enterprise Technical Assistance Centre environment
- Experience providing technical support to direct customers, resellers, and field teams in resolving in-company product-related issues
- Previous experience fixing complex Layer 2/3 issues in multi-vendor environments
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