Beauty and Health E-commerce Customer Support Representative
1 day ago
Notino is a rapidly growing e-commerce company that specializes in beauty and health products. With a presence in 27 European countries, we offer a unique opportunity to join a multicultural team of professionals who share a passion for customer service.
Job Summary:
We are seeking an experienced Customer Care Representative with Spanish language skills to join our team. As a key member of our Customer Care Center, you will be responsible for providing excellent customer service to our clients via email and phone. Your primary duties will include supporting our Spanish-speaking clients, creating and editing orders, tracking and resolving issues, communicating with suppliers and warehouse teams, and presenting product information to customers.
Responsibilities:
Some of your responsibilities will include:
- Supporting our Spanish clients via email and phone
- Creating, editing, tracking, and being responsible for person's order
- Taking care of administrative agenda of clients' orders including payments, replacements, and communication with suppliers and the warehouse
- Presentation of information about products we offer in relation to customers' preferences
Requirements:
To be successful in this position, you should possess the following skills:
- Proficient knowledge of Spanish language (written and spoken)
- High empathy capacity and professional attitude
- Excellent communication skills
- Enthusiasm for personal development
What We Offer:
We offer a comprehensive benefits package, including:
- A competitive salary of €24,000 - €30,000 per annum
- 25 days of paid vacation and sick leave
- Coffee and tea at the workplace
- Fresh herbs in the kitchen
- VIP pricing on our e-shop
- Advantageous employee tariff
- Multisport card
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