Customer Support Engineer for Property Management Systems

2 weeks ago


Kraków Katowice Wrocław, Czech Republic Capgemini Polska Sp. z o.o. Full time

Are you looking for a challenging role that combines your technical expertise with customer-facing skills? We're seeking a highly motivated and detail-oriented Customer Support Engineer to join our team at Capgemini Polska Sp. z o.o.

About the Role

In this position, you will be responsible for deploying and installing Property Management Systems (PMS) to hotel properties across Europe. Your primary focus will be on providing remote/onsite training, system configuration, and troubleshooting to ensure seamless implementation projects.

You will work closely with our hotel management team to schedule activities, resolve system issues, and communicate effectively with other Implementation team members. Additionally, you will be responsible for maintaining project documentation, tracking progress, and collaborating with internal and external support teams as needed.

Key Responsibilities
  • Deploy and install PMS to hotel properties across Europe
  • Provide remote/onsite training, system configuration, and troubleshooting
  • Liaise with hotel management team to schedule activities and resolve system issues
  • Collaborate with Implementation team members for shift scheduling and task allocation
  • Maintain project documentation and track progress
  • Communicate effectively with internal and external support teams
Requirements

To succeed in this role, you will need:

  • A strong background in technology or related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Familiarity with cloud-based systems and software development
What We Offer

We provide a comprehensive benefits package, including:

  • A competitive salary range of 35,000-55,000 PLN per year, depending on experience
  • A flexible working model that allows you to balance work from home and office environments
  • Private medical care, life insurance, and access to a modern office space
  • Ongoing training and professional development opportunities
  • A dynamic and supportive team environment


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