Technical Support Specialist

16 hours ago


Budapest, Budapest, Czech Republic Interactive Brokers Full time
About Interactive Brokers

Interactive Brokers Group has been a pioneer in trading innovation since its inception. Founded in 1983, the company has consistently pushed boundaries to provide clients with the best trading platform featuring sophisticated tools at an affordable cost.

We take pride in being primarily a technology-driven firm, challenging conventional norms and exceeding expectations. Our software development expertise is reflected in our cutting-edge brokerage platform, which has earned us a reputation as a leader in the financial services industry.

New Opportunities in Budapest

We are seeking a motivated, tech-savvy professional to join our New Accounts Team in Budapest, Hungary. As an Application Support Group Agent, you will play a vital role in assisting potential and existing clients with the application process, answering general inquiries about our services, and showcasing a positive attitude when interacting with callers.

Company Benefits & Perks
  • Discretionary annual bonus (cash and stock)
  • Private healthcare insurance
  • Free recreational pass (AYCM XL package)
  • Daily food allowance in the office
  • Monthly BKK pass
  • Hybrid work arrangement (2 days home office/week)
  • Modern office in the heart of Budapest with complimentary amenities
  • Dynamic work environment with friendly colleagues and regular company events
Responsibilities:

You will be responsible for:

  • Processing institutional and retail client applications daily
  • Reviewing documentation related to new account openings according to European regulations
  • Corresponding with clients, sales representatives, and client service representatives
  • Collaborating with cross-functional teams to assist with account approval and maintenance
  • Cross-referencing multiple databases to ensure regulatory compliance with AML and KYC before account opening
  • Following internal policies and procedures when handling various account-related tasks
Requirements:

To succeed in this role, you should possess:

  • Self-confidence
  • Independence
  • Multitasking abilities
  • Basic PC knowledge and internet navigation skills
Additional Benefits:

In addition to the above perks, you will also enjoy:

  • Annual bonus (cash and stock)
  • Private healthcare insurance
  • Free recreational pass (AYCM XL package)
  • Daily food allowance in the office
  • Monthly BKK pass
  • Hybrid work arrangement (2 days home office/week)
  • Modern office in the heart of Budapest with complimentary amenities
  • Dynamic work environment with friendly colleagues and regular company events


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