Digital Solutions Professional for Travel Security Assistance

2 days ago


Warszawa, Mazovia, Czech Republic Falck Digital Technology Poland Sp. z o.o. Full time

We are seeking a highly skilled Digital Solutions Professional to join our team in Warsaw, Poland.

Your primary focus will be on managing and supporting our Travel Security Assistance application and its satellite systems.

You will be responsible for handling incoming requests from the business, product owner, and other team members, configuring and optimizing the system to meet these needs.

Additionally, you will provide user support through ServiceNow, handle user inquiries, troubleshoot issues, and ensure timely resolution of incidents.

You will also assist with user onboarding, create documentation, and help users effectively utilize the system.

The ideal candidate will have experience with Dynamics 365 configuration and customization, user support, incident management, and defining requirements.

A strong understanding of patch management, incident management, and ServiceNow is highly desirable.

As a member of our distributed team, you will work closely with colleagues in Poland and Denmark, maintaining effective communication and collaboration.

Falck Digital Technology Poland Sp. z o.o. is a global leader in healthcare and emergency response, committed to improving well-being and saving lives.

Our team of 25,000 professionals delivers over 9.5 million emergency response and healthcare services annually.

We value diversity and encourage all interested parties to apply for this position.

Key Responsibilities:

  • Manage and support Travel Security Assistance application and satellite systems
  • Handle incoming requests from business, product owner, and team members
  • Configure and optimize system to meet user needs
  • Provide user support through ServiceNow
  • Assist with user onboarding and create documentation

Required Skills and Qualifications:

  • Experience with Dynamics 365 configuration and customization
  • Knowledge of patch management and incident management
  • Strong understanding of ServiceNow
  • Ability to work effectively in a distributed team

Benefits:

  • Flat structure and small teams
  • International projects and opportunities
  • Sport subscription and private healthcare
  • Training budget and modern office
  • Free coffee, bike parking, and playroom


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